PurposeThe purpose of this empirical research is to understand the application of Lean practices (technical and social) and tools in the service sector, whose implementation is less studied, despite its economic relevance. The study aims to extend previous studies that focused on the relationship between Lean and operational and financial performance, and analyzing the impact on sustainability, encompassing economic, social and environmental perspectives.Design/methodology/approachA pilot survey was conducted with Lean experts in European service companies. The authors have utilized various professional contacts on LinkedIn and a satisfactory response rate was obtained for analysis.FindingsThe results of the study showed that there are several motivating factors for the implementation of Lean, the highlights being improving customer satisfaction, efficiency, delivery and cost reduction. The most frequently used Lean tools are related to the identification of improvement opportunities and causes of problems. The pilot survey also made it possible to identify the greater use of technical practices than social practices. The sustainability performance analysis showed that the better performance of service companies is in the economic dimension.Originality/valueThe authors have identified no empirical studies linking Lean and sustainable performance in the service sector. This study bridges this cognitive gap through a pilot study and therefore makes an original contribution to the current literature.
Os debates acerca da gestão de riscos para a cadeia de suprimentos têm crescido nos últimos anos, tanto em âmbito internacional quanto nacional, devido ao impacto dos riscos no desempenho das empresas. Assim, este artigo tem por objetivo apresentar os principais conceitos relacionados ao gerenciamento de riscos em cadeias de suprimentos, os modelos para a gestão destes riscos, bem como estratégias para mitiga-los. Para tanto, foi feita uma revisão sistemática de literatura para identificar as principais pesquisas nesse sentido, nas áreas de gestão de riscos voltada principalmente aos riscos no fornecimento e na demanda, bem como na busca por técnicas e estratégias para mitigação dos riscos. Para trabalhos futuros, sugerem-se a busca por técnicas para medição do desempenho das estratégias de mitigação propostas, assim como uma análise em uma empresa ou cadeia de valor, a fim de se propor um modelo eficaz de gerenciamento dos riscos.
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