So far, we have been conducting research to accumulate knowledge concerning information provision by the guide sign at the station, but in the current status it is possible to confirm the situation that useful measures are not yet applied to the sign at the terminal station. Therefore, in this research, we conducted an interview survey applying the Evaluation Grid Method which applies efficiently to the essential needs held by station users for additional signs, in order to realize an easy-to-understand guide sign.
Signs in railway stations are an important source of information for navigating the station. Although such signs are normally planned well and prescribed by the railway companies (called "official signs"), some of the signs are made independently by local station staff at their own discretion (called "additional signs"). We clarified a user evaluation focused on the amount of information and design elements of additional signs at railway stations. As a result, we identified positive and negative elements of the additional signs to improve sign planning at railway stations.
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