Various types of multilingual collaboration tasks must be performed in the fields of education, medical care, and so on. Members in such fields need support customized for each field. Therefore, multilingual collaboration tools should allow customization to suit the tasks and circumstances. The tools provided by portal sites such as Google and Excite are not flexible enough to solve the problems in various fields because they fail to support customization. Therefore, we have developed the Language Grid Playground: an environment in which it is easy to make customized multilingual tools. The basic idea is to organize language services in a layered architecture and develop light weight building blocks that form collaboration tools by combining services. Our system, which is composed of components designed in this way, makes it easy to create tools customized for various intercultural collaboration fields. As a practical example, we develop a customized tool for the field of education in just 6 man-weeks. It confirms the efficiency of our approach for developing tools.
Abstract-Customization of systems is costly, but it is necessary to better meet the needs of multi-various tasks and requirements in the fields such as medical care, education, and so on. A machine translation system, for example, can provide a certain level of multilingual communication support if a human translator is absent; the translation system may need to be customized, however, if it is applied to a new application area. To realize easy customization of multilingual communication systems, we have developed the Language Grid Playground, an online language Web service platform which enables easy customization of various multilingual communication tools. We have established a stepwise process of classifying language services into a layered architecture and developing and accumulating lightweight building blocks that constitute communication tool components. Through this stepwise process, we were able to identify useful components in multilingual communication tools which can be flexibly combined to create new Web services. By implementing several tools and actually accumulating building blocks, we identified useful language service components and developed these components as programs which can be deployed as Web services.
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