Resumen: El artículo separa específicamente los clases y las causas principales de conflictos en organizaciones y en bibliotecas. Presenta una visión conceptual del conflicto, de los tipos de conflictos, de las fuentes y de las técnicas de la resolución del conflicto. Palabras claves: conflicto, organización, biblioteca, comunicación.
Abstract:The article specifically detaches the main kinds and causes of conflicts in organizations and in libraries. It presents a conceptual vision of conflict, the types of conflicts, the sources and the techniques of conflict resolution.
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