Sensemaking is the process to make sense of an unknown event. Research on the contribution of materiality in sensemaking is currently an area in need of further study. The Swedish system of crisis management puts the municipality in a key position when managing a crisis. Making the municipal situation room an interesting area for research. This study focuses on sensemaking in the municipal situation room during crisis management. The area of interest is when and why digital and/or non-digital resources are being used during sensemaking. The study contributes to an understanding of how sensemaking are performed in entanglement with the materiality provided. This is important for understanding needs of exercises and needs of resources in the situation room. The study was conducted as a qualitative study where interviews and observations were used to gather empirical evidence.
Emergencies sometimes cross the borders of nations making information sharing over national borders essential in emergency management. This type of information sharing is often mediated by some kind of technology. However, appropriate and efficient cross-border communication is more than providing technology to mediate information exchange. This study note focuses on emergency services experience of terrestrial trunked radio (TETRA)-mediated cross-border communication across the Norwegian-Swedish border. We applied the theory of dialect continua to analyse how people from different dialect areas understood each other. The study was based upon data gathered from semi-structured interviews. The findings show that indeed the technological solutions had opened up new opportunities for crossborder communication but that during stressful conditions, the language differences between Norwegian and Swedish could lead to misunderstandings.
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