We present an in-depth analysis of the impact of multi-word suggestion choices from a neural language model on user behaviour regarding input and text composition in email writing. Our study for the first time compares different numbers of parallel suggestions, and use by native and non-native English writers, to explore a trade-off of "efficiency vs ideation", emerging from recent literature.We built a text editor prototype with a neural language model (GPT-2), refined in a prestudy with 30 people. In an online study (N=156), people composed emails in four conditions (0/1/3/6 parallel suggestions). Our results reveal (1) benefits for ideation, and costs for efficiency, when suggesting multiple phrases; (2) that non-native speakers benefit more from more suggestions; and (3) further insights into behaviour patterns. We discuss implications for research, the design of interactive suggestion systems, and the vision of supporting writers with AI instead of replacing them. CCS Concepts: • Human-centered computing → Empirical studies in HCI; Text input; • Computing methodologies → Natural language generation.
As mobile devices allow access to an increasing amount of private data, using them in public can potentially leak sensitive information through shoulder surfing. This includes personal private data (e.g., in chat conversations) and business-related content (e.g., in emails). Leaking the former might infringe on users’ privacy, while leaking the latter is considered a breach of the EU’s General Data Protection Regulation as of May 2018. This creates a need for systems that protect sensitive data in public. We introduce EyeSpot, a technique that displays content through a spot that follows the user’s gaze while hiding the rest of the screen from an observer’s view through overlaid masks. We explore different configurations for EyeSpot in a user study in terms of users’ reading speed, text comprehension, and perceived workload. While our system is a proof of concept, we identify crystallized masks as a promising design candidate for further evaluation with regard to the security of the system in a shoulder surfing scenario.
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