The development of the e-commerce market worldwide, which was already dynamic, was accelerated by the SARS-CoV-2 virus. Millions of incoming orders required analogue support from the CEP sector (courier-express-parcels sector) to provide the desired “customer experience”. In the context of whether the habit of shopping in virtual reality will become permanent, it is worth considering what shape the logistics services will take in the last mile after the pandemic? Or, will customers return to shopping in the real world? A subject for these considerations was an analysis of the impact of the SARS-CoV-2 virus pandemic on the technologization of last mile logistics services, resulting in an increase in the level of “customer experience”, with Poland as an example. The research methods used were participant observations and critical analysis of collected materials. The obtained results made it possible to conduct a descriptive and explanatory nomothetic study based on an Internet questionnaire. The authors formulated a diagnosis about the possibilities of using the potential of customer experience for the development of enterprises based on technologization of last mile deliveries. The recommendations can be used by scientists and managers in the CEP industry to redefine business models based on the technology of logistics customer service processes.
The present day is marked by the economic expansiveness of societies and the adoption and adaptation of intelligent technologies. In this hyper-world, customers expect a personalized offer enhanced with customized service, which results in the introduction of sustainable and intelligent solutions—among other services. What becomes important is not so much the “Primum non nocere” of creation as much as the “go smart to the future” in creating. The smart logistics concept is a representation of this trend. The subject of the article is an analysis of the impact of the application of the smart idea in the field of sustainable development on changes in logistics in customer service at the last-mile stage. The source of this article is exploratory research of secondary sources, including books, articles, and reports, which has been subjected to a critical content analysis. The obtained results made it possible to design and implement an explanatory study of online-buying habits of people based on the CAWI (Computer Assisted Web Interview) methodology. The collected material has become the basis for the authors to indicate the applicability of smart logistics in the field of last-mile logistics, which can be used by researchers and training institutions in the field of professionalization of management of intelligent logistics processes in customer service at the last-mile stage. The last-mile service in logistics involves reaching the largest possible number of recipients, however, it has a negative impact on the natural environment, which, of course, contradicts the concept of sustainable development, including trends that are noticeable in the logistics market, customers, and in the law. Hence, it is important to look for solutions that allow us to achieve the appropriate level of customer service in the last mile, but at the same time, take care of the natural environment. The study was narrowed down to the Polish perspective due to the growing demand for last-mile logistics services. Moreover, Poland is still a country where the concept of sustainable development is not fully understood and used. The research allowed us to indicate the directions of development of the last-mile service processes by considering the technological innovations that may support the application of the concept of sustainable development.
Purpose: The aim of the paper was the identification of 4.0 competences that should be characterized by logistics workers in the era of the fourth industrial revolution. Design/methodology/approach: First step was the desk research analysis of source material (monographic studies, publications and reports). The second step were primary (fragmentary) explanatory, descriptive and explanatory, focused on the implementation of one research goal. The method used in the course of the study was the "user-centric" CAWI (Computer Assisted Web Interview). Findings: Technologization and robotization require from employees to acquire new digital competences. Studies show that logistics workers are aware of the needed change. There is a need to acquire competences 4.0 which can consist of cognitive, informative and technical competences. Research limitations/implications: The main limitation of the research was the availability of employees in logistics companies and the precise division of enterprises in which the respondents were employed. In the available statistical summaries and address databases, there is no division taking into account the place of logistics as an element of business activities in enterprises. Practical implications: Research can be also a signpost for employers of what kind of competences should be developed in the future in the face of upcoming economy 5.0 and society 5.0. Originality/value: The article can be a road-map for sustainable digital transformation taking into account not only machines but also human beings. Keywords: digitization, competences 4.0, sustainable economy, logistics.
The objective of this article is discussing the role and importance of women's leadership qualities in shaping the business success of firms in the logistics industry. Research Design & Methods: Research was divided into two steps. Data was collected from both primary and secondary sources. Authors used monographic methods, along with an evaluation of documents in terms of their publication usefulness. In the next step, data was collected from primary sources: women working in the logistics industry as managers or managing their own firms-the technique applied was based on individual in-depth interviews, as well as employees of logistics companies led by women-the technique applied was direct questionnaires. Findings: As the conducted research shows, the growing authority of women in the logistics industry results from their having the fundamental qualities and competences that should characterize an effective leader. In addition, some personality traits characteristic of women proves to be extremely useful in the multi-stimuli corporate environment. Therefore, women are perfectly capable of managing logistics. Contribution & Value Added: According to the authors' recommendations, the study should be expanded to include a larger group of respondents. Moreover, there should be included companies from different parts of the world. In addition, the next step should consider the socio-cultural conditions of the firm's country of origin.
STRESZCZENIEW artykule przedstawiono problematykę transferu wiedzy z jednostek sfery nauki do sektora przedsiębiorstw. W świetle programu Horyzont 2020 głównym celem jest usprawnienie kanałów transferu wiedzy oraz zdefi niowanie oczekiwań uczestników procesu transferu wiedzy. Badania nad wiedzochłonnością sektora MSP oraz transferem wiedzy są w Polsce prowadzone sporadycznie i trudno jest jednoznacznie opisać proces dyfuzji wiedzy w obszarze przedsię-biorstw MSP. Celem referatu jest prezentacja badań nad problematyką transferu wiedzy z ośrod-ków wiedzy do przedsiębiorstw MSP na przykładzie fi rm MSP z województwa łódzkiego. Słowa kluczowe: MSP, transfer wiedzy, wiedzochłonność WprowadzenieWedług UNCTAD transfer wiedzy to "transfer systematycznej wiedzy dla wytworzenia produktu, zastosowania procesu lub wykonania usług, lecz nie obejmuje * Adres
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