Purpose -This paper aims to inform design strategies for smart space technology to enhance libraries as environments for coworking and informal social learning. The focus is on understanding user motivations, behaviour, and activities in the library when there is no programmed agenda. Design/methodology/approach -The study analyses gathered data over five months of ethnographic research at The Edge -a "bookless" library space at the State Library of Queensland in Brisbane, Australia, that is explicitly dedicated to coworking, social learning, peer collaboration, and creativity around digital culture and technology. Findings -The results present five personas that embody people's main usage patterns as well as motivations, attitudes, and perceived barriers to social learning. It appears that most users work individually or within pre-organised groups, but usually do not make new connections with co-present, unacquainted users. Based on the personas, four hybrid design dimensions are suggested to improve the library as a social interface for shared learning encounters across physical and digital spaces. Originality/value -The findings in this paper offer actionable knowledge for managers, decision makers, and designers of technology-enhanced library spaces and similar collaboration and coworking spaces.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.