The purpose of this research is to find out the policies implemented by the government and to identify what factors are inhibiting and encouraging the government in carrying out policies to deal with the problem of street children in the city of Makassar. Research method the research conducted in this research is qualitative. This study uses a descriptive qualitative approach. The reason for using qualitative is the experience of researchers where this method can be used to find and understand the meaning of a phenomenon that is sometimes difficult to understand. Descriptive qualitative research seeks to describe, record, analyze, and interpret current conditions. The results of this study are road-based coaching; The purpose of this service is to prevent street children in the category of children working on the street from falling into the trap of becoming criminals. Efforts are made for them to live decent lives. Community-based coaching; Social services for street children are focused on the community environment, based on where they live. This service involves all families and street children, as well as all members of the community. In this service, the aim is to prevent children from poor families who have a high risk of becoming street children. So that they don't have the opportunity to take to the streets and be sure to be returned to their families. Centre-based coaching; Children caught in raids will be recorded and then rehabilitated. This service aims to heal them from the physical, psychological, and social injuries they have experienced, after recovering from the influence of street children's lives, then they can return to their families. They are given guidance and facilities during their rehabilitation.
ABSTRAKPenelitian ini bertujuan mendeskripsikan, menganalisis, dan menginterpretasikan pelayanan pasien peserta BPJS di Rumah Sakit UNHAS. Jenis penelitian ini adalah kualitatif deskriptif dengan pendekatan fenomenologi, yang mengkaji dan mengungkapkan makna konsep atau fenomena dan pengalaman tentang pelayanan yang dialami pasien peserta BPJS berdasarkan apa yang terjadi di Rumah Sakit UNHAS. Teknik pengumpulan data dilakukan dengan wawancara, observasi, dan telaah dokumentasi. Sumber data diperoleh dari 10 informan kunci. Teknik analisis data mengunakan model interatif Miles dan Huberman (2007) yakni reduksi data, penyajian data, verifikasi data dan kesimpulan. Hasil Penelitian menemukan bahwa Kualitas Layanan Kesehatan bagi peserta BPJS di Rumah Sakit UNHAS belum optimal, karena masih ada hak-hak pasien BPJS belum terakomodasi terutama pada dimensi responsivitas (daya tanggap) petugas Rumah Sakit yaitu pasien menunggu layanan lebih dari satu jam. Dimensi responsibilitas yaitu dokter memberi resep obat, kadang tidak tersedia di apotik, dan kamar Inap tidak mencukupi/penuh untuk pasien BPJS. PENDAHULUANPelayanan publik merupakan salah satu persoalan krusial yang seakan tidak ada habisnya, substansi pelayanan publik selalu dikaitkan dengan suatu kegiatan yang dilakukan oleh seseorang atau kelompok orang atau instansi tertentu untuk memberikan bantuan dan
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