This work was the result of a cooperation agreement between the University of Brasilia (UnB) and a security organization. Its goal was to model the logistic processes of the company to assist in the modernization of a control system for the management of materials. The project was managed in a dynamic model, through the monitoring and control of activities executed during its various stages. The development of a control system enabled the detection of discrepancies between what was planned and how it was performed, identifying its causes and which actions to take to ensure that the project got back on track according to the planned schedule and budget. The main objective of this article was to identify which elements controlled by the project affected its execution time. With that knowledge, it was possible to improve the planning of the next phases of the project. To this end, we performed a case study of exploratory aspect and quantitative nature to provide information on the object and guide the formulation of hypotheses. The qualitative analysis of the execution time of the modeling identified two dependent variables - systematic version and team - out of the four evaluated. The quantitative analysis studied two variables - number of modifications and number of elements -, which did not indicate evidence of correlation with the aforementioned time.
As organizações se deparam constantemente com o desafio de gerir seus processos de negócio, o que envolve, dentre outras, atividades de modelagem, de implementação e de monitoramento de processos. A complexidade dos processos é considerada como um fator alvo de melhorias a fim de simplificar a execução dos processos e diminuir suas taxas de erro. Este estudo tem como objetivo a análise da complexidade de processos de uma grande organização pública do Distrito Federal e oferecer aos gestores insumos para apoiar suas decisões. Para tanto, além da utilização de métricas para analisar a complexidade dos processos, realizou-se uma análise estatística a fim de avaliar a viabilidade dos processos em torno do padrão organizacional.
Resumo:A gestão do conhecimento fundamenta-se na compreensão dos processos relevantes para as organizações. É imprescindível que os processos de negócio estejam alinhados com a estratégia organizacional e que a entrega de valor por meio das atividades que geram produtos e serviços seja conhecida. A cadeia de valor identifica essas atividades e as organiza de acordo com o seu foco em agregação de valor, gestão e suporte. A modelagem da cadeia de valor como processo de captura e organização do conhecimento deve ser estudada. Este estudo propõe um modelo de cadeia de valor para o Centro de Desenvolvimento de Sistemas (CDS) do Exército Brasileiro baseada na identificação e análise dos processos da organização. Esta proposta tem como objetivo prover insumos para que a organização coordene e aperfeiçoe a utilização dos seus recursos, garantindo uma gestão do conhecimento efetiva através da compreensão de seus processos e do fluxo de agregação de valor que o modelo apresenta. Palavras-chave:Gestão do Conhecimento. Cadeia de Valor. Organização Militar. Processos de Negócio. Modelagem.Abstract: Knowledge management is based on the understanding of the relevant processes to the organizations. It is essential that the business processes are aligned with the organizational strategy and that the delivery of value by the activities that generate products and services is known. The value chain identifies these activities and organizes them according to their focus on value adding, management and support. The modeling of the value chain as a process of capture and organization of knowledge must be studied. This study proposes a value chain model for the Systems Development Center (CDS) of the Brazilian Army using a modeling methodology based on the discovery and analysis of the organization's processes. This proposal aims to provide input for the organization to coordinate and improve the use of its resources, ensuring an effective knowledge management through the understanding of its processes and the value adding flow that the model presents.
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