Resumo: Os conflitos perpassam as relações humanas; no espaço escolar, normalmen-te cabe ao orientador educacional o trato dos conflitos entre estudantes e seus pares, professores, família e escola. Assim, a intenção desta pesquisa é identificar a contribui-ção do orientador educacional na resolução e mediação, de forma não violenta, dos con-flitos escolares de uma escola punitiva para uma escola restaurativa. Para isso, realizou-se revisão bibliográfica com o enfoque no entendimento dos processos de mediação e das práticas restaurativas e sua aplicabilidade pelo orientador educacional na escola. Os resultados indicaram que o orientador educacional está apto a auxiliar a escola na rea-lização da transição dos modelos punitivos, no que se refere à resolução dos conflitos, por meio da mediação e das práticas restaurativas. Palavras-chave: Orientador educacional. Conflitos escolares. Escola restaurativa. Educational orientation and conflict mediation: the search for a restorative school Abstract: Conflicts permeate human relations, and in school, dealing with conflicts between students and their peers, teachers, family and school, usually falls to the educational supervisor. The intention of this research is to identify the contribution of the educational advisor in the non-violent resolution and mediation of school conflicts for the transition from a punitive school to a restorative school. There for, a bibliographic review was conducted with the focus on understanding the processes of mediation and restorative practices and their applicability by the educational supervisor in the school. The results indicated that the educational supervisor is able to help the school to carry out the transition of the punitive models in the resolution of conflicts through mediation and restorative practices. Orientación educacional y mediación de conflictos: la búsqueda de una escuela restaurativa Resumen: Los conflictos atraviesan las relaciones humanas y, en el espacio escolar, la solución de conflictos entre estudiantes y sus colegas, profesores, familia y escuela, DOSSIÊ
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