Leadership is a core foundation for banking organizations necessary to operate in today's environment. It is important to see how leaders perceive themselves as agents of success, both for the organization and its goals, as well as for the employees that work under their supervision. This paper intends to address these issues. This study was conducted through Crédito Agricola (CA) branches in Portugal and Azores, using online questionnaires. Data were collected from 85 leaders with different positions within the bank. Leaders generally perceive themselves as objective and impartial, capable of knowing the employees areas of personal and professional interest. Leaders are interested in developing their subordinates' capabilities, through on the job training and other skill enhancement alternatives. Data show that leaders prefer making decisions with participation of other team members and not alone. Data were collected through nonprobability sampling (quota sampling and purposive sampling). Relations between leaders and subordinates are analysed, and the paper addresses the leaders' personal views regarding their role in the decision process that affects their teams as well as the organization as a whole.
The main aim of this chapter is to examine the role played by leaders as determinant agents of a special type of banking institution such as the mutual agricultural credit banks (or Caixas de Crédito Agrícola Mútuo [CCAM]). In other words, it looks to study and understand to what extent employees with leadership roles use their position to maximize CCAM performance through their direct intervention on the teams. Considering that both leaders and subordinates have their own aims (organizational/professional and personal, respectively), and in order to find the necessary equilibrium between them, it also seems to be relevant to better understand the way leaders can mobilize and support organizational subordinates. In sum, issues like leadership, motivation, satisfaction, and personal development are studied in this chapter.
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