Purpose This paper aims to explore university students' multitasking behavior in online classrooms and their influence on academic performance. Also, the study examined students' opinions. Design/methodology/approach A total of 302 university students fulfilled an online survey. Ten questions were focused on demographic information, five items evaluated online class behavior of students, 9 items evaluated self-efficacy and four items measured academic performance. Findings Multitasking behavior was found to negatively influence self-efficacy of −0.332, whereas self-efficacy showed a positive influence of 0.325 on academic performance. Cronbach's alpha and average variance extracted values were 0.780 and 0.527 (multitasking behavior), 0.875 and 0.503 (self-efficacy), 0.781 and 0.601 (academic performance). Outcomes of the bootstrapping test showed that the path coefficients are significant. Originality/value The research findings may help university managers understand undergraduates’ online and face-to-face behavior and strategies to improve the behavior to ensure the best academic outcomes. The novelty is based on using the partial least square structural equation modeling technique.

The Sustainable Development Goals (SDGs) were proposed in 2015 to promote worldwide improvements in human wellbeing. Governments have different levels of commitment to the SDGs, reflected in the SDG index, which shows the compliance of each country, detailing each score by SDG. The Global Entrepreneurship Monitor reports show the advances of global entrepreneurship in various countries, while the Global Competitiveness Report shows their competitiveness. This analysis was based on environmental, social, and economic outcomes of SDGs from the SDG index 2018. We also evaluated data from the Global Competitiveness Report 2018 and the Global Entrepreneurship Monitor report 2018. A partial least-squares structural-equation-modeling technical analysis was used. It was found that social SDGs (0.796) and environmental SDGs (0.196) had a positive influence on economic SDGs; also, economic SDGs had a positive influence on the continuation of entrepreneurship (0.590) and competitiveness (0.918). The model explained 34.8% of the continuation of entrepreneurship and 84.3% of that of competitiveness. The outcomes of the bootstrapping test were used to evaluate whether the path coefficients were significant. This information can help governments and organizations to recognize the impact of support and promote compliance with SDGs and the continuation of entrepreneurship and competitiveness. Moreover, this information provides the means to analyze the influence of open innovation in accomplishing the SDGs faster. The study’s novelty is the use of the PLS-SEM technique to analyze these worldwide indicators.

This study aimed to determine the effect of corporate social responsibility (CSR) on consumer satisfaction and loyalty in the Peruvian private banking sector. A total of 390 bank consumers fulfilled an online survey. It evaluated the effect of corporate social responsibility (CSR), customer satisfaction (CS), and customer trust (CT) on customer loyalty. The results suggest that CSR and customer satisfaction, through customer trust, have a positive effect on customer loyalty. The model explained 63.6% of customer loyalty. Outcomes of the bootstrapping test showed that the path coefficients were significant. The research findings may help bank managers to understand customers’ satisfaction and trust, which can create a preference and loyalty for their firms. The study’s novelty is based on the use of the partial least square structural equation modeling technique (PLS-SEM) to evaluate CSR in the financial sector in Peru.

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Since the COVID-19 pandemic arrived, various options have been created to export products, with the creation and development of startups becoming a viable and significant option. Previous research has described the influence of competitive business advantage on international performance. However, the novelty of the current research was to evaluate the influence of the company’s capabilities, through the competitive advantage of the company as a mediator in international performance. The study was based on the responses of 200 active startups in Peru. The PLS-SEM technique was utilized with the company’s capabilities linked to internationalization processes as independent variables, as well as market intelligence, product innovation, and pricing. The mediating variable was competitive advantage, and the dependent variable was international performance. It was found that all three capabilities influenced competitive advantage and, ultimately, international performance. It was concluded that competitive advantage does not act as a mediator between pricing capabilities and the international performance of startups. Moreover, it was determined that competitive advantage acts as a mediator between two of the three assessed capabilities: market intelligence capabilities and product innovation capabilities. The results were supported by the reflective and formative evaluation of the results obtained through the applied technique. These results could help create better programs to promote startups interested in internationalizing and exporting products.