Nurse demand management (NDM) is an emerging concept that requires some useful clarification, not only for professionals and users but also for managers. The NDM was born in 2009 after the need to reorganize the flow of demand, but it has become more than this. NDM is understood as a program led by the primary care nurse to take care of people with acute minor illnesses. Nurses, under a consensual protocol and within their competence area, can be autonomous in patient care and in the resolution of acute minor illnesses. Therefore, following Primary Care's philosophy, both the doctor and the nurse are the professionals that will follow up the health-disease process throughout the user's life. This article was written according to the methodology described by Wilson.
RESUMEN Introducción: la gestión enfermera de la demanda (GED) es la atención a los problemas agudos leves liderada por la enfermera y llevada a cabo en los centros de atención primaria de Cataluña desde el 2009. El objetivo del estudio es evaluar el grado de implantación y resolución de la GED en los centros del Institut Català de la Salut. Métodos: estudio observacional descriptivo transversal. El ámbito de estudio ha sido el de atención primaria del Institut Català de la Salut de Cataluña. Análisis de datos secundarios. Los datos han sido extraídos de la plataforma Longview. Las variables de estudio han sido en cuanto a la GED: el número de visitas, la resolución, los motivos de consulta y protocolos implantados en los equipos. Resultados: la GED en el territorio catalán presenta variabilidad en los porcentajes de resolución entre las diferentes gerencias territoriales. Los protocolos pediátricos presentan mayor resolución que los de adultos. Los protocolos con mayor resolución son los relacionados con la práctica usual de la enfermera, y los menos, los que históricamente resolvía el médico. Por último, existe correlación positiva entre los protocolos implementados y el número de usuarios visitados por la enfermera. Conclusiones: el liderazgo enfermero en la atención a enfermedades agudas leves es una práctica afianzada por las enfermeras de atención primaria; aunque existe heterogeneidad en la resolución de los motivos de consulta especialmente entre los que habitualmente atendía la enfermera y los que históricamente resolvía el médico. Palabras clave: gestión enfermera de la demanda, liderazgo, enfermedades agudas leves, resolución, accesibilidad, atención primaria. SUMMARY Introduction: Nursing leadership in users with acute minor illnesses (NLAMI) is the attention given by nurse to people with acute problems carried out in primary care centers in Catalonia since 2009. The aim of the study is to evaluate the degree of resolution of the NLAMI in the centers of the Institut Català de la Salut. Methods: cross-sectional descriptive observational study. The scope of the study was the primary care of the Institut Català de la Salut in Catalonia. Secondary data analysis. The data were extracted from the Longview platform. The study variables were related with NLAMI: number of visits, resolution, reasons for consultation and protocols implemented in the health centers. Results: The NLAMI is implemented in the Catalonia and there is variability in the percentages of resolution between territories. Pediatric protocols have higher resolution than adult protocols. The most resolved protocols are those related to the usual practice of the nurse, and the least resolved protocols are those historically resolved by the physician. Finally, there is a positive correlation between the protocols implemented and the number of users visited by the nurse. Conclusions: the leadership in the care of acute minor illnesses is an established practice of primary care nurses and there is heterogeneity in the resolution of the reasons for consultation, especially between those usually attended by the nurse and those historically resolved by the physician. Keywords: nurse demand management, nurse-led, acute minor illnesses, resolution, accessibility, primary health care.
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