A key stream of research in the control‐trust literature concerns how control builds trust. Yet, the iterative nature between control building trust and trust impacting control is poorly understood. Early formation of trust in work relationships is important because it pervades future interactions and trust‐building attempts, and we join this conversation by examining how workgroups can actively constrain newcomer behaviour through control to build trust during socialization. Specifically, our theory building focuses on the unofficial socialization practice of workgroup hazing to explore how workgroups can systematically force a circumstance in which newcomers must demonstrate their trustworthiness to the workgroup before they can be trusted as insiders of the group. Through this process, the perceived trustworthiness of newcomers affects how the workgroup subsequently controls them. By examining the perspective of the workgroup, we uncover two key mechanisms that impact these control‐trust dynamics in how workgroups often socialize newcomers: (1) there is a shift in vulnerability from the workgroup to the newcomer, and (2) person‐group fit serves as a proxy for the trustworthiness of the newcomer. We conclude with an agenda for future control‐trust research given our theory building.
This paper identifies how management’s intentional use of participatory management practices can heighten knowledge sharing across a multigenerational workforce through the presence of socio-technical flexibility. In this conceptualization, we identify the value of socio-technical flexibility to effective employee knowledge sharing in three steps. First, we define the prominent characteristics of the current multigenerational workforce. Second, we define the behavioral characteristics of socio-technical flexibility. Third, we describe how an intentional use of salient management practices, including reverse mentoring, flexible work roles, and self-managed teams optimizes multigenerational talents to enhance employee socio-technical flexibility, which in turn, leads to multigenerational knowledge sharing. We believe that by embracing the benefits of multigenerational workforce, management can take intentional steps to create a workplace that optimizes effective knowledge sharing behaviors for improved service through salient participatory management practices.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.