This paper studies disturbances in social risks management generated by subjectivity using the case of the engineering megaprojects developed by a large Brazilian energy company and based on the perception of professionals participating in meetings for discussing the subject. This work also seeks to systematize the analysis of this issue within a framework for supporting social risk assessment processes. Methodologically, the study involved interviews to 18 out of the 31 participating individuals of the social risk assessment technical meetings, having a questionnaire validated by the academic literature as the starting point. Results confirm the interference of subjectivity in social risks assessment and allow identifying that variables such as training/education, experience on the job, and professional background create personal judgments that may compromise the technical process of social risks measurement. The research proposes a conceptual framework in which the main interfering subjectivity factors are correlated, giving an account of the existing distortions in the process for measuring social risks, which in the context of megaprojects could generate strong impacts on the financial performance, reputation, and the direct stakeholders of a given project.
Goal: Contribute to the academic literature on the theme social license to operate, of the perception and experience of professionals from Brazilian extractive companies involved in the process. Design / Methodology / Approach: In-depth interviews with professionals with great experience in community relations processes, evaluating their perception regarding social license to operate, especially with the companies they work. Results: Two products are presented: a) illustration with a conceptual analysis of the terms related to the social license process to operate; b) basic model of community relationship based on recommendations of the professionals to obtain and maintain the social license to operate and the literature visited. Limitations of the investigation: the survey heard 12 professionals with extensive experience in the extractive sector in Brazilian companies to understand how companies act and their perceptions regarding Social License to Operate (SLO). However, other important actors, such as communities, Nonprofit Organizations and community leaders were not heard throughout the research, and a corporate vision was presented throughout the article, but only against the literary review. Practical implications: It presents a consistent picture regarding the behavior of companies in relation to SLO. It allows a better understanding of the relationship of concepts and terms that overlap in company practice and proposes a community relationship management model. Originality / Value: The research brings an important contribution to the academic literature, when evaluating, from interviews with professionals in the extractive industry involved in the management of community relations, the way Brazilian extractive companies operate in this segment and the understanding with regard to SLO.
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