This study explores the use of WhatsApp instant messenger in extended families in two countries, Finland and Italy, that represent different family and communication cultures. Qualitative research material was collected in 2014/2015 from families consisting of three or more generations and living either in the same or different households. A directed approach to qualitative content analysis was applied in the analysis of the research data. The results of the study show that WhatsApp is considered to facilitate family interaction across generations. The success of WhatsApp in the family context accounts for two main factors: first, for the possibility to reach the whole family at once; and secondly, for its capacity to promote "phatic communion" via small messages. While utilizing various communicative modalities of WhatsApp (text and voice messages, photos, videos), family members take into account others' preferences and communication skills.
Traditional newspaper journalism is in a state of crisis and there have been several attempts to overcome this. Many discourses have reiterated the triumphal march of a digital revolution in newspaper journalism and anticipated the end of the print newspaper. This moment calls for an indepth analysis of reader habits of news consumption and use in order to understand the audiences for journalistic output and their relationship with the journalistic objects. In this study, we adopt a multi-method approach, integrating 1) qualitative content analysis of student essays dealing with the physicality of printed and online newspapers; 2) ethnographic observation of the use practices of readers; 3) expert interview. The findings show that informants perceive print and online newspapers as objects with which they have a different experience and highlight the need to develop bridging strategies combining print and digital media in order to overcome the crisis facing printed news media.
The aim of this article is to explore the motivations that drove many ordinary people to produce citizen journalism after the earthquake that destroyed the Italian city of L’Aquila in 2009. Using in-depth interviews, we investigate the motivations and the obstacles underlying the publication of grassroots information related to the post-earthquake situation. Findings highlight that people were largely motivated to upload their content online: (1) to contrast the quake-related news provided by Italian mainstream media with their own perceptions; (2) to document their lives and the ‘real situation’ of the city; and (3) to share their points of view with other citizens trying to re-establish online the ties broken offline because of the catastrophe. Analysis shows that these non-professional journalists also had to face a series of obstacles, such as risks of fragmentation and lack of professionalism, funding and visibility.
In this paper we examine the use of Twitter and Facebook in two dramatic earthquakes that hit Italy: L’Aquila (in 2009) and Emilia (in 2012). Indeed, disasters disrupt everyday life and engage people in meaning-making processes aimed at recovering meaning and control of their world. In these cases, we argue that the use of social media may contribute to social representations processes and functions: cognitive coping, social sharing of emotions, preserving self-efficacy, boosting identity, and community empowerment. Different methods were adopted to examine the use of social media in the immediate aftermath, a few days after, and in the medium-long term. Differences between the events, combined with the differences between Twitter and Facebook, entailed a multiplicity of uses. Nevertheless, the analyses point to the same conclusions: by fostering new forms of communication and encounters, social media played an increasingly important role during and after the earthquakes. First, they were used for providing information and material coping, then they favored the social sharing of emotions and joint remembering, and finally they contributed to claiming voice and control. Results thus suggest that the use of social media favored different representational functions, which progressively contributed to community empowerment.
The purpose of this article is to provide lessons from the field about an Information and Communication Technology for Development (ICT4D) project (Participatory Research and Ownership With Technology, Information and Change [PROTIC]) concerned with the use of mobile phones by women in remote villages in Bangladesh. The Bangladeshi government considers that the role of ICT in social and economic transformation is significant for the country’s development. International nongovernmental organizations (NGOs) also regard ICT as important but are challenged as how to use them effectively for their programs and how to deal with long-term sustainability, digital divides, gender, and cultural issues. This article considers the PROTIC project as a modeling force for innovation and pressure on established sociotechnical structures. In this analysis, we follow what Donner defines as the “interrelationship” perspective, as applied to ICT4D. In particular, the notions of niche, regime, and landscape will be used to frame the changes that a village-level project may activate or respond to at the micro, meso, and macro levels of sociotechnical interaction. A mixed methods approach has been implemented during the 4 years of the project to monitor its outcomes, including interviews with project participants, reports of monthly consultations and training with villagers, extensive surveys, analysis of the Facebook profile of the project, and field notes and interviews with local NGOs and international NGO staff. Results show that the women villagers have undergone a transformation in attitudes, skills, and practices associated with mobile phone use. Transformations at individual and community niche levels have in turn influenced the conceptual framework of local and international NGOs and have also contributed to the reorientation of other regime actors, such as universities, major NGOs, and the government. Methodological constraints as well as the complexity of conducting international fieldwork with multiple actors will also be discussed.
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