AbstrakTata Kelola Teknologi Informasi (TI) adalah proses yang memastikan penggunaan TI yang efektif dan efisien dalam memungkinkan organisasi untuk mencapai tujuannya (dari Gerrard, 2010) dalam [1].Makalah ini bertujuan untuk menetapkan matriks tata kelola TI dan mengukur kinerja tata kelola TI yang diterapkan pada suatu organisasi.Penelitian ini dilakukan dengan carastudi kasus pada suatu organisasi. Metode penelitian yang digunakan adalah dengan pendekatan metode kualitatif, dengan cara penyebaran kuesioner kepada responden, kemudian hasil kuesioner diolah menggunakan template "IT Governance one page" dan menilai kinerja tata kelola TI [2].Hasil penelitian ini menunjukkan bahwa susunan matriks tata kelola TI di PT. Pos Indonesia adalah Hibrida, yang menjelaskan bahwa Prinsip IT, Arsitektur TI, Infrastruktur TI dan Investasi TI lebih tersebar ke berbagai divisi. Hasil evaluasi kinerja tata kelola TI di PT. Pos Indonesia menunjukkan bahwa posisinya di bawah rata-rata dengan nilai kinerja 65,6 (kisaran 20 -90, dengan nilai rata-rata adalah 69) [2]. Kontribusi hasil penelitian ini adalah untuk membantu manajemen dalam mengambil keputusan terkait keberlanjutan tata kelola TI di PT. Pos Indonesia. AbstractInformation Technology Governance (IT) is a process that ensures the effective and efficient use of IT in enabling organizations to achieve their goals (from Gerrard, 2010) in [1]. This paper aims to establish an IT governance matrix and measure the performance of IT governance applied to an organization. This research was conducted by means of case studies in an organization. The research method used is a qualitative method approach, by distributing questionnaires to respondents, then the results of the questionnaire are processed using the "IT Governance one page" template and assessing IT governance performance [2]. The results of this study indicate that the composition of the IT governance matrix at PT. Pos Indonesia is Hybrid, which explains that IT Principles, IT Architecture, IT Infrastructure and IT Investment are more spread to various divisions. The results of the evaluation of IT governance performance at PT. Pos Indonesia shows that its position is below average with a performance value of 65.6 (range 20 -90, with an average value of 69) [2]. The contribution of the results of this study is to assist management in making decisions related to the sustainability of IT governance at PT. Pos Indonesia.
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