This study examined the effectiveness of guidance and counseling services in secondary schools by using Model Theory Context, Input, Process and Product (CIPP) developed by Stuflebeam (1960). The study used a survey design to examine the effectiveness of Guidance and Counselling services in schools. Theoretical Model CIPP by Stufflebeam used as a model study in view of the effectiveness of these services in secondary schools in Malaysia. A total number of 420 counseling teachers in secondary schools in the national 5 Zone in Malaysia were selected. Based on the results, the C dimension (Context) shows a total of number of 8 teachers counseling (1.9%) and use 10% less time only to carry out individual and group counseling sessions. A total number of 8 counseling teachers (1.9%) and 10% less time use only to carry out individual and group counseling sessions. Process (P) indicates that total number of 420 respondents. A total number of 48 teachers (11.4%) show only a high effectiveness in carrying out their duties. Product (P) indicates 48 teachers (11.4%) show only a high effectiveness in carrying out their task of product dimensions. The majority of effectiveness of guidance and counseling services showed moderate level.
Guidance and Counseling Services have become an important support service in secondary schools in Malaysia. The Ministry of Education, Malaysia has recognized the support service since 1996 as well as appointed counseling teachers on full-time basis in schools. These teachers are exempted from teaching and learning in the classroom. This service has been in force for the past 20 years. Today, almost all secondary schools across Malaysia have placed at least one full-time counseling teacher where he or she is required to plan and carry out the service effectively in schools. A recent comprehensive study on the effectiveness of the implementation of the service shows that the support service is still not effective. It is high time to reassess the true extent of the effectiveness of counseling teachers roles and function. Stufflebeam CIPP model, will be able to evaluate different aspects of a service or program to determine its effectiveness.
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