The aim of this study is to identify the impact of adopting and using electronic collaboration tools on knowledge management processes at the Generations For Peace (GFP) Organisation in Jordan. To achieve the objectives of this study, the researchers used an analytical descriptive method by developing a questionnaire consisting of (46) items. A comprehensive survey was adopted for the study and 300 questionnaires were distributed among the study population consisting of GFP Arabic-speaking staff. 281 questionnaires were returned (93.6% of the study sample) and 267 were suitable for analysis. The researchers used SPSS to analyse the data. As part of the study's results, deficiency, on the one hand, was found in the use of electronic links among individuals. Furthermore, the researchers found a drawback in GFP's use of strategies that reduce bureaucracy at work. Another deficiency was found as well in encouraging informal meetings at GFP among staff to exchange work-related views. But on the other hand, knowledge management processes were highly scored; the highest score was given to 'knowledge storage' followed by 'knowledge generation', 'knowledge application' and lastly 'knowledge sharing'.
This paper focuses on customers' perceptions regarding three key aspects in Jordanian e-banking services: service quality, system quality, and information quality. The importance of these topics is likely to keep on growing in the near future, as customers become more demanding. Descriptive, analytical approach was used in this study; data were collected through questionnaires that were physically distributed to a random sample of 295 banks' customers in Jordan. The model achieves an acceptable fit and explains 79.6% of its variance. Multiple regression analysis was used to examine the research hypotheses by using SPSS. The results of the study indicate that service quality has the highest impact on customer satisfaction followed by system quality and information quality. However and in order to meet current and future customers demands, banks in Jordan should strive to exceed their customers' expectations, because of the ongoing growth in use of smart phones, mobile banking, and e-commerce further fuels the market growth. Therefore, banks as service providers should strive for excellence.
This study aims at measuring the impact of organisational memory (OM) on competitive strategies in information technology (IT) companies in King Hussein Business Park (KHBP) in Amman, the capital of Jordan. KHBP comprises of 20 companies, which will form the research population. A random sample was chosen with the sampling unit constituting of 63 out of originally 74 senior employees. The study adopted a descriptive analytical approach and a structured questionnaire was used as a study tool for the purpose of measuring the variables of the study. The outcomes of the study show that OM and its processes (knowledge acquisition, retention, and retrieval) have an impact on both types of competitive strategies (differentiation and lower cost strategies) in Jordan's IT companies. The study presented key recommendations such as: enhancing the role of OM in IT companies given its clear impact on competitive strategies; carrying out additional studies on OM to look deeper into its dimensions, processes, justifications, hindrances, and strategies.
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