Chinese students’ issues and concerns of studying abroad amid the COVID-19 pandemic have been largely neglected in the tourism and hospitality education research. Based on the actor-network perspective, this paper explores the network of issues and concerns of Chinese students who have planned to study abroad. In-depth interviews, observations, and open-ended questionnaires are employed with a purposive sample of 16 hospitality students from a university in Macau. We identify five major concerns and issues namely health risk, dissatisfaction with online study, feeling difficult to get into a top university, discrimination of Chinese in the West, and perception of restricted opportunity to make a cross-cultural exchange.
PurposeThe aim of this study is to explore the host–guest relationship at a macro level, investigating the sociopsychological relationship between a destination and its markets.Design/methodology/approachThis study adopted netnography to fulfill the research purpose. Data were collected from Sina Microblog, the predominant social media platform in China, focused on bloggers responses to a fatal conflict between a tour participant and the guide during a shopping tour.FindingsBloggers' attributional discussions help to understand the nature of the host–guest relations. Responses from Chinese and Hong Kong bloggers showcased criticism toward the other community and criticism of one's own community. These were reflected in three themes: concerns with the place of conflict or the identities of the perpetrators, hospitableness or discrimination and the Chinese and Hong Kong cultures.Research limitations/implicationsThe major limitation is that the subject of this study (young bloggers) does not represent a complete cross section of the residents of China and Hong Kong. This study suggests a need for a broader theoretical perspective of the host–guest encounter. The study results have practical implications for destinations receiving Chinese group package tours.Practical implicationsThe study results have practical implications for destinations receiving Chinese group package tours.Originality/valueOn-site interaction has been the focus of previous studies of the host–guest relationship, and off-site interactions were seldom explored. This study bridges the gap and extends the discourse on the host–guest relationship to a wider temporal (by taking a post event view) and spatial (by assessing the issue off-site) scale.
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