Background: The study examined the influence of implementation of employee empowerment on competitive advantage in hospitals within Nairobi. The study looked at the following aspects of employee empowerment; competence, teamwork, motivation, reward and recognition. Employee empowerment is derived from the Total Quality Management (TQM) principles bringing forth competitive advantage that results from high customer satisfaction levels, employee satisfaction and operations efficiency. Methods: A descriptive correlational research design that applied positivism philosophy. Data was collected from both private and public hospitals within Nairobi targeting patients who were admitted in these hospitals for more than three days during the study period and senior employees of the respective hospitals. There were 308 participants, 154 hospital employees and 154 patients from 31 hospitals within Nairobi. After institutional and individual consent was obtained, participants filled a self-administered questionnaire. The collected data was coded into SPSS Version 23 software and the analysis was done using descriptive and inferential statistics. Results: The findings illustrated that employee empowerment significantly predicted competitive advantage. High responsiveness and good attitude, being reliable, empathy and assuring the patients of their state best enhance patients’ and employee satisfaction. Conclusion: This brings out the importance of realigning the staff inputs towards improving patient experiences, as well as considering employees’ performance as individual instead of considering them as teams.
The purpose of this study was to examine the influence of focus strategy-firm structure fit on the performance of star-rated hotels in Kenya. The study adopted the positivism research philosophy and descriptive-correlative research design. Multi-stage sampling that included proportionate stratified sampling and simple random sampling was used. The sample consisted of 267 general managers and functional managers from Kenya’s three, four and five star rated vacation and town hotels as in 2018. 253 managers responded out of which 59 respondents were found to represent hotels pursuing a focus strategy. Structural equation modeling was used for hypothesis testing. The study concluded that focus strategy-firm structure fit has a significant influence on the performance of star-rated hotels in Kenya. The study recommends that a hotel’s pursuit of focus strategy be internally consistent with its organizational structure.
The study examined the influence of leadership commitment on patients' satisfaction with hospitals in Nairobi. A positivist research philosophy was applied in this study. A mixed research design was used to target employees and patients of hospitals within Nairobi, from whom data were collected through a self-administered questionnaire. The target population was the hospital employees and patients of level-four, levelfive, and level-six public and private hospitals within Nairobi. Simple random sampling was used to select hospitals, while stratified random sampling was used to select the employees and patients. The data were collected from the closed-ended questionnaire, which was coded, analyzed, and presented in tables. The study findings showed that leadership commitment (β = −0.254, p = 0.001) and organization factors (β = 0.142, p = 0.00) had a significant influence on customer satisfaction. The leadership in healthcare should realign the staff inputs toward improving patient experiences.
The devolved system of governance was adopted to ensure development in all regions and effectiveness in service delivery for all Kenyans. The purpose of the study was to evaluate the consensus orientation practices on the performance of county governments in Kenya. The study used a descriptive and explanatory cross-sectional survey method. The unit of analysis was the county government. The counties in which data was collected helped in the generalization of findings to all the Kenyan 47 counties. For this study, a sample of 354 was arrived at. A simple random sampling method was adopted for selecting the respondents. The study used a questionnaire for the collection of primary data. Data analysis was done with the help of a statistical analysis program. Frequencies and descriptive statistics were obtained for the study’s variables and this information was presented in graphs and frequency tables. Inferential statistics included regression analysis that was used to test the significance between dependent and the independent variables. The researcher observed respondents’ rights to privacy and safety. The study established that consensus orientation had a significant influence on the performance of county governments in Kenya and concluded that consensus orientation influences the performance of county governments in Kenya. The study recommends that Governors need to sensitize county directors to work in consultation with other stakeholders to ensure that all feel part of the developmental agenda for the county. There is a need for county governments to set effective regulations through the Public Procurement Regulatory Authority to regulate and shape the county’s procurement procedures.
Purpose: The purpose of this study was to investigate the effects of power distance on ICT strategic alignment in Kenya’s commercial banks.Methodology: The study adopted the positivism research philosophy and descriptive correlational research design. The study’s population was the 43 commercial banks registered and licensed to operate in Kenya. To select the sample, the study used Yamane (2001) to calculate a sample of 215 senior managers of commercial banks. Further, the study used purposive sampling technique to select the managers to be included in the sample. The study used primary data for analysis which was collected using self-administered questionnaires. The study used three types of data analysis methods namely, descriptive analysis, factor analysis and multiple linear regression. The results from descriptive analysis were presented in form of frequencies, percentages and graphs, while the results from regression analysis were presented in tables.Results: The findings revealed that power distance explained 55% of the changes in ICT strategy alignment in commercial banks in Kenya. Further, the results revealed that the F-Critical, F 0.05, 1, 169 was 6.635. Since F calculated, 206.773, was greater than F-Critical, F 0.05, 1, 169, 6.635, the study concluded that the model was satisfactory. In addition, the results showed that the relationship between power distance and ICT strategic alignment was negative and significant. This was supported by a beta coefficient of -0.304 and P-value of 0.000.Unique contribution to theory, practice and policy: Following the study results, it was recommended that commercial banks top management should create a working environment where employees can feel free to express their concerns. This will ensure that there is good interaction between the employees and the management. This will result to improved ICT strategy alignment.Further, the study recommended that commercial banks should review their management policy. They should consider establishing a middle power distance management system as opposed to low or high power distance extremes.
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