Robots are increasingly being used in the hotel industry in the form of a chef robot, waiter robot, host robot, delivery robot, concierge robot, receptionist robot, and bellboy robot, which requires comprehensive knowledge of how robotics technology will be applied in the future in hotels. This research aims to study the viewpoint and perceptions of managers about the extent of the ability and readiness of Egyptian hotels to use robots in the food and beverage
Once hotels use modern technology techniques, they will face different reaction concerns and questions from guests about this modern technology. This research aims to explore the extent of awareness and acceptance of guests in Egyptian hotels and their willingness to experience the Metaverse technology within Egyptian hotels and the challenges they face while using it, To achieve the research aim, an electronic questionnaire was designed and distributed to a random sample of guests in Egyptian hotels, 410 valid responses were received and analyzed by SPSS V.28. The results indicated that Egyptian guests do not have enough information about Metaverse technology to accept the experience of Metaverse technology in the future. This information includes advantages, risks, and to the cost factor of Metaverse technology, Therefore, maybe guests' acceptance and confidence in Metaverse technology is the major obstacles to the marketing process of this modern technology in Egyptian hotels. Based on the results, some recommendations were suggested and directed to artificial intelligence techniques (AIT) professionals, hotel managers, hotels owners and the government and institutions responsible for revitalizing tourism and hotels in Egypt. One of the main recommendations was that Providing the necessary infrastructure for the application of Metaverse technology through the conclusion of many agreements between hotels, government and artificial intelligence companies to properly apply Metaverse technology, providing devices for the application of Metaverse technology.
The pace of dealing with innovative technologies in the food industry requires be of quality procedures to maintain food safety, especially when restaurants use food products that have been processed with one of the modern technologies in food making, they will face different reactions and questions from customers about this innovative technology.
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