Abstract:We have considered the role of workplace studies from the CSCW literature which are intended to inform system design and implementation. We present a critique of these studies, categorised according to which phase of the design process they most inform, and discuss the tensions between providing explanatory accounts and usable design recommendations, the pressures on fieldworkers to provide both, the purposes different approaches serve, and the transition from fieldwork to system design.
This book forms part of the Open University course TU811 Thinking strategically: system tools for managing change and TU812 Managing systemic change: inquiry, action and interaction. Details of these and other Open University courses can be obtained from the Student Registration and Enquiry Service, The Open University, PO Box 197, Milton Keynes MK7 6BJ, United Kingdom (tel. +44 (0)
Database Management has an important role to play in the management of data assets which are at the heart of every organization. In a fast moving technological era, where data is rapidly expanding, understanding the current best practices and procedures is important for continuous improvement. This paper investigates how
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