Quality in primary health care is gaining a predominant role. Both public and private providers of primary health care services increasingly focus on quality issues, which allows them to gain a competitive advantage. In the article, fifty attributes determining the quality of services identified in literature are considered and evaluated in the context of primary health care services. Both technical attributes relating to the medical process itself and functional attributes resulting from patient experience as a client are studied. An analysis aiming to rank the importance of attributes was made on the basis of surveys carried out among 98 primary health care PHC managers. The research allowed for the identification of the most and the least important primary health care service attributes determining quality from the perspective of PHC managers. Functional attributes relating to patients` experience of care are being noticed as important and desired by patients. The findings resulting from this study can be practically applied at primary health care entities in order to maximise the satisfaction of patients through proper adjustment of business models.
Purposes:The objective of this paper is to study the characteristics of the companies, which improved their performance in the Sars-Cov-2 period. Design/Methodology/Approach: Given the novelty and complexity of the studied area, this exploratory study uses a case study approach. The research comprised 6 in-depth interviews and an analysis of documents obtained from the company, including financial ones. Findings: We have identified the studied 13-months period of the pandemic was not homogenous, but comprised 4 phases. The intensity and key challenges of the pandemic differed greatly in each of studied 4 phases. As a result, the priorities, operations and challenges of studied Company has been considerably adjusted in each of identified phases. The studied Company made a good use of low intensity phases, as to prepare to high intensity phases, developing, inter alia, Sars-Cov-2 healthcare activities and telemedicine. Next, we observed the significant decrease of prior pandemic sales segments and fast development of Sars-Cov-2 activities, the share of which increased to 63,7% of total Company's sales in the first quarter of 2021. Practical Implementations: We postulate the agile healthcare organizations can explore Sars-Cov-2 related businesses opportunities, which, if addressed well, should overweight the threats resulting from the pandemic. Originality/Value: The novelty of the article is the examination of the problem of maintaining business continuity, the identification and use of business opportunities in the Sars-Cov-2 pandemic for a specific case of a SME Company from the health care sector.
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