This paper presents an innovative Soft Design Science Methodology for improving information systems security using multi-layered security approach. The study applied Soft Design Science Methodology to address the problematic situation on how information systems security can be improved. In addition, Soft Design Science Methodology was compounded with mixed research methodology. This holistic approach helped for research methodology triangulation. The study assessed security requirements and developed a framework for improving information systems security. The study carried out maturity level assessment to determine security status quo in the education sector in Tanzania. The study identified security requirements gap (IT security controls, IT security measures) using ISO/IEC 21827: Systems Security Engineering-Capability Maturity Model (SSE-CMM) with a rating scale of 0-5. The results of this study show that maturity level across security domain is 0.44 out of 5. The finding shows that the implementation of IT security controls and security measures for ensuring security goals are lacking or conducted in ad-hoc. Thus, for improving the security of information systems, organisations should implement security controls and security measures in each security domain (multi-layer security). This research provides a framework for enhancing information systems security during capturing, processing, storage and transmission of information. This research has several practical contributions. Firstly, it contributes to the body of knowledge of information systems security by providing a set of security requirements for ensuring information systems security. Secondly, it contributes empirical evidence on how information systems security can be improved. Thirdly, it contributes on the applica-How to cite this paper: Mshangi, M., Nfuka, E.N. and Sanga, C. (2017) An Innovative Soft Design Science Methodology for Improving Development of a Secure Information System in Tanzania Using Multi-Layered Approach.
Security incidents affecting information systems in cyberspace keep on rising. Researchers have raised interest in finding out how to manage security incidents. Various solutions proposed do not effectively address the problematic situation of security incidents. The study proposes a human sensor web Crowd sourcing platform for reporting, searching, querying, analyzing, visualizing and responding to security incidents as they arise in real time. Human sensor web Crowd sourcing security incidents is an innovative approach for addressing security incidents affecting information systems in cyberspace. It employs outsourcing collaborative efforts initiatives outside the boundaries of the given organization in solving a problematic situation such as how to improve the security of information systems. It was managed by soft systems methodology. Moreover, security maturity level assessment was carried out to determine security requirements for managing security incidents using ISO/IEC 21827: Systems security engineering capability maturity model with a rating scale of 0-5. It employed descriptive statistics and non-parametric statistical method to determine the significance of each variable based on a research problem. It used Chi-Square Goodness of Fit Test (X 2) to determine the statistical significance of result findings. The findings revealed that security controls and security measures are implemented in ad-hoc. For managing security incidents, organizations should use human sensor web Crowd sourcing platform. The study contributes to knowledge base management learning integration: practical implementation of Crowd sourcing in information systems security.
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