The paper reveals the features of contentment with the quality of education in higher educational institutions of the Russian Federation during the pandemic. The emphasis is on the forced transition first to the distance learning format of higher educational institutions in Russia, and then to the hybrid format chosen by some universities. The authors reveal the importance of conducting research aimed at studying satisfaction with the quality of education. The paper presents the data of scientific research characterizing the attitude of students and teachers to online classes. Also, there are described the advantages and disadvantages that the informants encountered during the distance learning format, and the disciplines that are especially difficult to conduct on online platforms are also highlighted. The authors paid particular attention to the results of a monitoring study on satisfaction with the quality of education of the Educational Sociological Laboratory of the Department of Sociology of the Financial University under the Government of the Russian Federation. The analysis of the research was based on compiling indices using its own calculation method. It is presented as a general index of contentment with the quality of education for the entire university, by courses and by the basis of education, as well as indices separately for full-time and online formats for conducting various groups of disciplines.