attitude measuring, likert scales, ordinal scales, cardinal scales, SERVQUAL, statistical analysis,

In this paper, we are concerned with pure statistical Shewhart control charts for the scale parameter of the three-parameter Weibull control variable, where, and are the location, the scale and the shape parameters, respectively, with fixed (FSI) and variable (VSI) sampling intervals. The parameters and are assumed to be known. We consider two-sided, and lower and upper one-sided Shewhart control charts and their FSI and VSI versions . They jointly control the mean and the variance of the Weibull control variable X. The pivotal statistic of those control charts is the maximum-likelihood estimator of for the Nth random sample XN=(X1N,X2N,…,XnN) of the Weibull control variable X. The design and performance of these control charts are studied. Two criteria, i.e. 'comparability criterion' (or 'matched criterion') under control and 'primordial criterion', are imposed on their design. The performance of these control charts is measured using the function average time to signal. For the VSI versions, the constant which defines the partition of the 'continuation region' is obtained through the 'comparability criterion' under control. The monotonic behaviour of the function average time to signal in terms of the parameters (magnitude of the shift suff ered by the target value 0), and is studied. We show that the function average time to signal of all the control charts studied in this paper does not depend on the value of the parameter or on 0, and, under control, does not depend on the parameter, when Delta (the probability of a false alarm) and n (sample size) are fixed. All control charts satisfy the 'primordial criterion' and, for fixed, on average, they all (except the two-sided VSI, for which we were not able to ascertain proof) are quicker in detecting the shift as increases. We conjecture - and we are not contradicted by the numerical example considered - that the same is true for the two-sided VSI control chart. We prove that, under the average time to signal criterion, the VSI versions are always preferable to their FSI versions. In the case of one-sided control charts, under the 'comparability criterion', the VSI version is always preferable to the FSI version, and this advantage increases with and the extent of the shift. Our one-sided control charts perform better and have more powerful statistical properties than does our two-sided control chart. The numerical example where n=5,0=1,=0.5, 1.0, 2.0, and Delta=1/370.4 is presented for the two-sided, and the lower and upper one-sided control charts. These numerical results are presented in tables and in figures. The joint influence of the parameters and in the function average time to signal is illustrated.

Customers enter a pool according to a Poisson process and wait there to be found and processed by a single server. The service times of successive items are independent and have a common general distribution. Successive services are separated by seek phases during which the server searches for the next customer. The search process is Markovian and the probability of locating a customer in (t, t + dt) is proportional to the number of customers in the pool at time t. Various stationary probability distributions for this model are obtained in explicit forms well-suited for numerical computation. Under the assumption of exponential service times, corresponding results are obtained for the case where customers may escape from the pool.

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