Purpose – This paper aims to explore the role of records management in supporting the effective use of information visualisation and visual analytics (VA) to meet the challenges associated with the analysis of Big Data. Design/methodology/approach – This exploratory research entailed conducting and analysing interviews with a convenience sample of visual analysts and VA tool developers, affiliated with a major VA institute, to gain a deeper understanding of data-related issues that constrain or prevent effective visual analysis of large data sets or the use of VA tools, and analysing key emergent themes related to data challenges to map them to records management controls that may be used to address them. Findings – The authors identify key data-related issues that constrain or prevent effective visual analysis of large data sets or the use of VA tools, and identify records management controls that may be used to address these data-related issues. Originality/value – This paper discusses a relatively new field, VA, which has emerged in response to meeting the challenge of analysing big, open data. It contributes a small exploratory research study aimed at helping records professionals understand the data challenges faced by visual analysts and, by extension, data scientists for the analysis of large and heterogeneous data sets. It further aims to help records professionals identify how records management controls may be used to address data issues in the context of VA.
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