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The importance of demonstrating value for money in terms of academic research beyond the walls of institutions grows stronger as demonstrated by the inclusion of impact assessment in the 2014 REF (Research Excellence Framework) exercise for UK higher education institutions (HEIs). To understand if such focus is influencing the library and information science (LIS) discipline, this paper reports a critical examination of impact case studies submitted to REF 2014 under the Communication, Cultural and Media Studies, Library and Information Management Unit of Assessment. Content analysis was conducted on 25 case studies submitted by 14 institutions, establishing the methodologies, impacts, beneficiaries, published outputs and corroborative evidence reported. The implications of impact assessment on future LIS researcher behaviour, in terms of research conceptualisation and design, were explored through nine qualitative telephone interviews. While individual researchers did not anticipate their behaviour to change due to the introduction of impact assessments, there are anticipated changes across the discipline including a greater focus on engaging with stakeholders and research beneficiaries at early stages of research design and an emphasis on mixed methodologies to maximise the power and consequences of research results.

Early- and mid-career researchers will shape the future of library and information science (LIS) research and it is crucial they be well placed to engage with the research impact agenda. Their understanding of research impact may influence their capacity to be returned to research excellence framework (REF), the UK’s research quality assessment tool, as well as their ability to access research funding. This article reports the findings of a qualitative study exploring how the research impact agenda is influencing early- and mid-career researcher behaviour. Semi-structured interviews were conducted with 14 early- and mid-career researchers. While enthusiastic about creating lasting impact, participants lack effective institutional support to maximise their own research impact. Participants demonstrate uncertainty about what REF impact is. The authors conclude that while there is evidence LIS academics engage with practice to maximise impact, they lack support in building impact and the discipline needs to do more to create opportunities for the academy and the profession to coalesce to identify objects for and deliver impactful research.

PurposeThe research examined Scottish public libraries and the libraries' response to the coronavirus disease 2019 (COVID-19) pandemic of 2020–2021. The research focussed particularly around the way that the libraries helped to support community resilience and cohesion during periods of lockdown. The study considered issues around the closure of services in March 2020, digital services, the loss of physical library spaces and governance models. The research presents the voice of service managers rather than being a user study. The research was funded by the Arts and Humanities Research Council (AHRC), part of UKRI (United Kingdom Research and Innovation), as a part of the council's scheme to provide response to the pandemic of 2020.Design/methodology/approachThis was an exploratory study examining how Scottish public library services responded to the COVID-19 lockdown in 2020. Three methods were deployed in the investigation. First, the gathering social media and other web-based content from library services over the months March–September 2020 (amounting to over four thousands snips of content) were analysed thematically. Second, 19 semi-structured interviews with service managers across Scotland were conducted. These were recorded, transcribed and analysed. These elements formed the cornerstone of the research but were supported by a short survey distributed to all public library services in Scotland focussed on e-lending during lockdown.FindingsFindings are presented in respect of the lessons to be learnt from the closure of physical services and the migration to digital only provision, the contribution made to supporting communities, health and well-being, the importance of the balance of physical and digital library services around governance models for library services, as well as around the process of reopening services. This research explores how staff responded to this unparalleled situation, how the staff maintained close relationship with the communities the staff serve, what services themselves learnt through lockdown, and how the staff's management practices adapted. The findings present voices from Scottish libraries during 2020.Research limitations/implicationsThe research presents a snapshot of activities during a period of fast-moving change. The research, therefore, presents a snapshot of March–December 2020, which is, however, an extremely important snapshot. The first lockdown was perhaps most interesting to study from a research perspective because the authors witnessed, real-time, how the staff responded and reacted (with lessons learnt and applied in subsequent regional or national lockdowns later in 2020 and in the 2021). The second lockdown and subsequent periods were outside the scope of this research.Practical implicationsRecommendations are offered around the need for a national conversation about digital content provision in public libraries and the exploration of possibilities of a national approach, the role libraries have as digital enablers (in supporting effort to overcome the digital divide in society), the crucial nature of continued strong advocacy for public libraries, the importance of the library as a physical space, and on how to maintain the flexibility, agility and autonomy which emerged during lockdown.Social implicationsThe research presents strong testimony about the social value of public libraries as free, safe and public spaces within communities. It also highlights the continued digital divide which exists in many places and the important role that public libraries have in being digital enablers for many members of the public. The closeness of library service staff to users is strongly evidenced in the testimony from managers as is the need for parent organisation (local authorities or in culture or leisure trusts) to recognise more fully the breadth of services the public library provides and how these are “essential” for many users.Originality/valueThe value and distinctiveness of this research lies in the fact that the research captured the voices, thoughts and perceptions of Scotland’s public libraries during the period of lockdown in 2020. The evidence gathered suggests important conversations are required around equity of e-lending provision, the role of libraries as digital enablers, the balance between physical and digital provision and around the ways libraries are managed (directly by local authorities or in culture trusts). The research affords lessons for public library provision beyond Scotland with many issues being transferable to other contexts.

Twitter, the micro-blogging social media tool, has established a critical role in facilitating social engagement. Its low technical and economic barriers to uptake provide a readily accessible forum for public engagement with events such as televised political debates, and in this context provides a ‘backchannel’ to mainstream media, allowing users to comment on and engage in debates. Most recently during the 2014 Scottish Referendum, Twitter was used extensively by both ‘Better Together’ (pro-Unionist) and ‘Yes’ (pro-independence) campaigners. The aim of this research was to develop an understanding of the linked content present in tweets sent during three televised debates on the issue of Scottish Independence. Analysis of the linked content shows a broad subject proximity to the topics under discussion during the debates, but highlights the lack of specificity in relation to the peaks and troughs of Twitter traffic during the debates. The paper also highlights the use made of links to a variety of resources such as the mainstream media as well as more informal sources including user-generated image and video content to support political viewpoints, and argues that, while the use of such content is beneficial in terms of unifying perspectives, supporter activism and the gratification of the social need for connectivity, it does not act to convert political opinion.