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BackgroundConflicts during communication in multi-ethnic healthcare settings is an increasing point of concern as a result of societies’ increased ethno-cultural diversity. We can expect that conflicts are even more likely to arise in situations where difficult medical decisions have to be made, such as critical medical situations in hospital. However, in-depth research on this topic is rather scarce. During critical care patients are often unable to communicate. We have therefore investigated factors contributing to conflicts between healthcare professionals and family members from ethnic minority groups in critical medical situations in hospital.MethodsEthnographic fieldwork was done in one intensive care unit of a multi-ethnic urban hospital in Belgium over 6 months (January 2014 to June 2014). Data were collected through negotiated interactive observation, in-depth interviews with healthcare professionals, from patients’ medical records, and by making notes in a logbook. Data were analysed by using grounded theory procedures.ResultsConflicts were essentially related to differences in participants’ views on what constitutes ‘good care’ based on different care approaches. Healthcare professionals’ views on good care were based predominantly on a biomedical care model, whereas families’ views on good care were mainly inspired by a holistic lifeworld-oriented approach. Giving good care, from the healthcare professionals’ point of view, included great attention to regulations, structured communication, and central decision making. On the other hand, good care from the families’ point of view included seeking exhaustive information, and participating in end-of-life decision making. Healthcare professionals’ biomedical views on offering good care were strengthened by the features of the critical care context whereas families’ holistic views on offering good care were reinforced by the specific characteristics of families’ ethno-familial care context, including their different ethno-cultural backgrounds. However, ethno-cultural differences between participants only contributed to conflicts in confrontation with a triggering critical care context.ConclusionsConflicts cannot be exclusively linked to ethno-cultural differences as structural, functional characteristics of critical care substantially contribute to the development of conflicts. Therefore, effective conflict prevention should not only focus on ethno-cultural differentness but should also take the structural organizational characteristics of the critical care context sufficiently into account.Electronic supplementary materialThe online version of this article (doi:10.1186/s13054-015-1158-4) contains supplementary material, which is available to authorized users.

BackgroundCarbapenemase-producing Enterobacteriaceae (CPE) are emerging pathogens that represent a major public health threat. In the University Hospital of Brussels, the incidence of new patients with CPE rose from 1 case in 2010 to 35 cases in 2015. Between January and August 2015, five patients became infected/colonized with CPE during their stay in the same room in the intensive care unit (ICU). Since the time period between those patients was relatively short and the strains belonged to different species with different antibiograms and mechanisms of resistance, the hypothesis was that the environment could be a possible source of transmission.Methods and resultsEnvironmental samples suggested that a contaminated sink was the source of the outbreak. Besides other strains, Citrobacter freundii type OXA-48 was frequently isolated from patients and sinks. To investigate the phylogenetic relationschip between those strains, pulsed-field gel electrophoresis was performed. The strains isolated from patients and the sink in the implicated room were highly related and pointed to sink-to-patient transmission. In total, 7 of 8 sinks in the isolation rooms of the ICU were found to be CPE contaminated. To control the outbreak, the sinks and their plumbings were replaced by new ones with another structure, they were flushed every morning with a glucoprotamin solution and routines regarding sink practices were improved leading to discontinuation of the outbreak.ConclusionsThis outbreak highlights that hospital sink drains can accumulate strains with resistance genes and become a potential source of CPE.