2015
DOI: 10.1186/s13054-015-1158-4
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Conflicts between healthcare professionals and families of a multi-ethnic patient population during critical care: an ethnographic study

Abstract: BackgroundConflicts during communication in multi-ethnic healthcare settings is an increasing point of concern as a result of societies’ increased ethno-cultural diversity. We can expect that conflicts are even more likely to arise in situations where difficult medical decisions have to be made, such as critical medical situations in hospital. However, in-depth research on this topic is rather scarce. During critical care patients are often unable to communicate. We have therefore investigated factors contribu… Show more

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Cited by 66 publications
(85 citation statements)
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“…The organisation of daily meetings is now an integral component of good clinical practice (34) and is associated with less frequent conflict (35), particularly when patients and families are of different ethnic backgrounds (36). The exact modalities of such meetings remain to be defined within each individual ICU.…”
Section: How Is the Collegial Process Initiated?mentioning
confidence: 99%
“…The organisation of daily meetings is now an integral component of good clinical practice (34) and is associated with less frequent conflict (35), particularly when patients and families are of different ethnic backgrounds (36). The exact modalities of such meetings remain to be defined within each individual ICU.…”
Section: How Is the Collegial Process Initiated?mentioning
confidence: 99%
“…This has led to improved transparency, thereby reducing the risk of individual decisions that would burden a single ICU physician with moral weight that is too heavy to bear due to the risk of making the wrong decision [see article by JP Quenot on collegial decision making in this issue (3)]. Conflicts within the ICU, either between healthcare workers, or between the healthcare team and the patient or family, often stem from poor, not to say absent communication (16,17). The time devoted to communication, to explain care procedures, prognosis and likely outcome, probably represents a much larger proportion than the time allocated to actual therapeutic care, which is shared out between the different healthcare professionals in the unit.…”
Section: Ethical Questions During the Icu Staymentioning
confidence: 99%
“…The existing literature focuses primarily on the problem of nursephysician conflict, and nurse-family conflict, and emphasizes coping mechanisms for nurses rather than improving patient care [11,15]. Several Studies conducted in other countries e.g.…”
Section: Problem Statementmentioning
confidence: 99%