Information and Communication Technology (ICT) is increasingly playing an important role in developing a competitive economy based on knowledge and innovation. Use of ICT enables the provision of a higher quality of citizen's life; it helps ease and efficiency of business processes and increase the efficiency and transformation of management. The use of ICT in different sectors of the Albanian economy has begun to be realized rapidly, improving economic and financial performance and expanding the range of services that are offered to users. ICT has been used massively also a sector which in Albania brings an important impact on GDP it is the tourism sector, however, it is noted that the use of ICT in this sector is at levels lower than in other countries of Europe as well as the region. The use of ICT and the Internet in the tourism sector in the world but also in Albania has enabled the creation of a new business environment, the global distribution of information as a very important element for the tourism sector and the creation of new channels of distribution, transforming the tourism sector globally. The tourism sector in Albania, which is competing strongly from neighboring countries after the period of its establishment and strengthening, currently faces the challenge of the massive use of ICT in the provision of information and the enhancement of services for its clients. The purpose of this paper is to evidence the level of use of ICT in the tourism sector in Albania, and based on analysis of data collected, presents recommendations on the use of ICT in the sector, aimed at increasing performance, expanding services and improving the quality of services provided to customers.European Scientific Journal September 2017 edition Vol.13, No.25 ISSN: 1857 -7881 (Print) e -ISSN 1857-7431 139Keywords: ICT, tourism, internet, web site, services, information, economy, GDP IntroductionThe tourism sector plays an important role in achieving economic sustainability, affecting employment growth, job security, wage growth, and market creation for local products and services. Tourism is considered to be one of the largest industries in the world, which is expanding rapidly and in which information technology is used efficiently.Although tourism plays an important role in the Albanian economy by contributing to the improvement of the quality of life and the creation of an attractive investment environment, its development has not responded to the demands and expectations of both domestic and foreign tourists.ICT acts as an important element in the tourism industry. The use of ICT and the Internet has been an instrument that has given its impact on the activity of tourism entrepreneurships. The use of ICT and the Internet in this industry has been so extensive that the functioning of this industry at the current stage would be considered impossible without the support of ICT and the Internet.The use of ICT has made it possible for consumers to be able to interact directly with touristic service providers, which a...
The purpose of this research study was to identify the problems encountered by persons with physical disabilities to attend fulltime studies at the University "Alexander Xhuvani" Elbasan. In addition, it serves to highlight the obstacles in the university environment and to provide adequate information for decision-makers at the university in order for them to be able to recognize such barriers and to carefully consider and plan the inclusion of individuals with physical disabilities in university. Subject for this study were a group of 22 students with physical disabilities, 14 (fourteen) of whom were male and 8 (eight) were female. All these students who were contacted directly have identified difficulties in benefiting applications in the information system of the university, e-learning, web-site navigability, and downloading various documents from the system etc. This paper also gives some suggestions about improvements that should be made to the information system in the university, in order to be used efficiently by persons with disabilities, academically as well as administratively.
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