Public and patient involvement (PPI) has increasingly been considered a vital part of shaping clinical services and health research. For some hospitals it is a legal requirement and in areas such as grant funding, is a highly desirable component of a successful application.
A hotel on the outskirts of Oxford saw the gathering of 20 current and future leaders in urology, who met to discuss what it takes to not merely survive a career as a consultant urologist, but to succeed and thrive. Here the author provides a flavour of what the meeting covered.
Telephone surveys are fast, cost-effective, well received by participants, ensure high response rates and offer good data on client satisfaction. Satisfaction with the service was generally high and examples are given on how service development was influenced by feedback data.
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