The original article can be found at: http://www3.interscience.wiley.com Copyright John Wiley & Sons Ltd. DOI: 10.1002/jsc.761 [Full text of this article is not available in the UHRA
Visual communications are defined and illustrated in their contemporary operations management setting. They manifest four distinct advantages: assimilation, exposure, evoking and unifying. In Japan, they are related to underlying inherent values and ensure employee involvement. The Japanese experience itself, with its consequent relative success in the field of visual communications, is both investigated and analysed as to type, functions and associated purposes. Visual communications are perceived as galvanising into company plans. Their potential and transferability to Western corporate cultures are explored with a view to their power to deliver information through the hierarchical organisational structure. The underlying thrust is towards achieving continuous improvement in communication, the impact of which would provide a better quality of work life for the employee and improve performance.
Emphasizes the productivity and quality connection in relation to competitive advantage in operations management and strategy. Discusses the issue of ethics and its interface with productivity and quality. Highlights the underlying relationship between these three elements and demonstrates their integration to offer a triadic gain in both economic and moral terms in the pursuit of corporate growth. Presents and analyses a survey of business organizations, in both manufacturing and services, in three European countries, the UK, France and Germany. It is the combination of productivity, quality and ethics which will establish the management culture of the future. Provides guidelines to sow the seeds for the basis of improved operations performance and business excellence.
IntroductionEmployee orientation can be broadly defined as the familiarization with, and adaptation to, a new work environment. The first few months within any organization represent the critical period during which an employee will or will not learn how to become a high performer. It is this principle of learning that ensures that productivity potential is enhanced, while, simultaneously, both the company and employee expectations are integrated. The aim of the article is to emphasize the overall long-term benefits through effective orientation. The study of the Japanese experience and success in orientation management is contrasted with its relative neglect in Western businesses, providing an analysis of the lessons to be learned.Many managers in the West still look at the process of orientation as a very mechanical and information gathering exercise (Bernardin and Russell Joyce, 1993;Cascio and Thacker, 1994). This is because it rarely incorporates the socialization element needed to galvanize individuals with their organization and with their peers into lasting relationships. Orientation should be an important independent variable in employee relations. Its effect on group dimensions relates to cohesiveness, drive, pressure to conform, job satisfaction and loyalty. Other factors also come into play in operational success, such as flexibility, innovation and quality. That is why people management is such a crucial function of business. Japanese productivity excellence is undoubtedly underpinned by effective education and training to produce valuable as well as valued employees (Stainer, 1995).Japanese management approaches have often been scrutinized for their cause-and-effect on Japanese success in the marketplace. Konosuke Matsushita, founder of one of the world's largest corporations, states that the key to Japanese effectiveness is the combined brainpower of all its employees and the fostering of intense exchange and communication (Glass, 1991). The results from a number of international studies have shown that the unique national differences in work attitudes are not due to social values but to the differences in training and organizational cultures (Misumi, 1993). As to the intended ultimate
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