Social media technologies present a new way for government agencies to connect with, and potentially collaborate with, their residents. Police departments (PDs) are a setting ripe for use of social media as an extension of their community policing efforts. In this article, we explore the use of social media by PDs in the top 10 most populous U.S. cities. We analyze police-initiated posts on Facebook, Twitter, and YouTube over a 3-month period to determine what accounts PDs use, if they use social media for information transmission or interaction, and if they use the accounts for dialogue that might make collaboration possible. We find that while PDs have and use social media, and while citizens are responsive, there is much less interaction in part due to nonresponsiveness of PDs themselves. We thus conclude that though the existence of some PD-resident dialogue is promising, very little was collaborative.

This article identifies two models of nonprofit organization roles: the economic model, which emphasizes business-like methods, and the voluntary spirit model, which emphasizes participation and membership. Highly visible, professional nonprofit organizations must constantly struggle with the extent to which they are to emphasize their role as efficient and competitive economic actors or their role as institutions important to our democracy. After years of shifting toward the economic model, professional nonprofits may be ripe for reform. Simultaneously, they are confronting and engaging with the Internet. This article draws on examples of health-based citizen cyber-organizations to derive lessons for how professional nonprofit organizations can recapture their voluntary spirit generally and places an emphasis on participation and membership. Also derived are specific lessons on how professional nonprofits can use cyber-strategies to do so.

Public administration theory and practice suggest that e-government, citizen participation, and government-citizen collaboration are contributing to a movement toward New Public Service-as opposed to Old Public Administration and New Public Management. We explore this by focusing on the relationship between the Washington, D.C., police and local residents via online discussion groups. We ask, How do police interact with citizens virtually? How are these interactions structured? and Are they informational, transactional, or collaborative? Using descriptive data and thread analysis, and drawing distinctions between districts, we conclude that the bulk of activity is informational, a fair amount of activity is transactional, and less activity is collaborative. Thus, the relationship most closely approximates Old Public Administration, rather than New Public Management or New Public Service. The evidence offers some cause for hope for the future of police-community relations in virtual space and ideas for future research.

Nonprofits are increasingly significant to public administration. The field also is confronting the Internet. In examining health-based nonprofits, the authors ask: How are traditional nonprofits and newer radical groups using the Internet? What is the relationship between these two types of groups? Traditional groups use the Internet for organizational maintenance whereas newer groups use it for the more “radical” pursuits of empowerment, advocacy, and the provision of solidary benefits. The authors identify three relationships between traditional groups and their newer, more radical counterparts: cooperation, competition, and specialization.

No abstract