The primary focus of this study is the identification of significant differences in the assessment of the importance of 36 carrier selection variables by both carriers and shippers. This study is based on the original 1992 investigation. Currently, statistically significant differences resulted between shipper and carrier mean ratings for nine of the thirty-six selection criteria. In the original study, there were significant differences for nineteen of thirty-five selection variables. The rating and ranking discrepancies in this study indicate that shippers and carriers do not classify the importance of some selection variables similarly, but carrier understanding seems to be improving. Carriers must take the forefront by providing leadership and innovation in relation to their selection mixes, rather than keying on past performance and relationships.
Purpose -Research on strategic decision-making has emphasized the importance of team decisionmaking as it brings the benefits of synergy. Literature on healthcare is silent on the role of professional doctors in the strategic decision-making process and their impact on decision outcomes. The purpose of the present paper is to empirically examine the outcomes of decisions when physician executives were involved in strategic decision-making process in healthcare organizations. Design/methodology/approach -Using a structured survey instrument, this paper gathered data from 361 senior executives from 109 hospitals in USA and analyzed the data using regression techniques on whether the presence of physicians in strategic decision-making processes enhanced decision quality, commitment, and understanding. Findings -Results showed the presence of professional doctors in the decision-making process enhances commitment and decision quality in healthcare organizations. Research limitations/implications -Only the healthcare industry was considered. Self-report measures may have some inherent social desirability bias.Practical implications -This study contributes to both practicing managers as well as to strategic management literature. This study suggests that healthcare administrators need to engage physician executives in strategic decision-making to have successful decision outcomes. Originality/value -To the extent strategic decision-making process is similar in other industries, the findings can be generalizable across other industries.
Because of growing concern about walk-behind power lawn mower-related injuries, the Consumer Products Safety Commission, lawn mower manufacturers, and consumer advocates have developed improved safety standards for mowers. This project reviewed the process of developing safety standards and studied the effectiveness of the standards, including consumer attitudes toward these product modifications. The resulting conclusions and implications have implications for the safety improvement process for a wide range of consumer products.
Purpose -The present research is an updated and expanded continuation of an article by Parayitam et al. from 2008. The purpose of this study is to examine several internet policies and whether the communication of these policies to the customer has significantly changed during a ten year period. Design/methodology/approach -The study defines published policies of how a company operates with respect to different factors. The policies examined are privacy, security, shipping, returns, and warranty. Each of the policies described above were then rated as per the rating scale defined by the authors. The 525 e-commerce sites studied were divided into service and product sites, respectively. The e-commerce sites were also separated into 28 industry groups. The data were also collected on some of the other factors that were important in this study.Findings -E-commerce companies do not fully inform their customers. The results showed no significant relationships between the policy ratings and any of the other factors taken into account.Research limitations/implications -The net incomes collected were the companies' entire income, not exclusively from online sales. The present study used an unbalanced sample size consisting of more product sites than service sites. Practical implications -People doing business over internet with e-commerce companies need to read the privacy policy carefully and should be aware of how their information will be used by the e-commerce companies. Originality/value -The study provides valuable information about e-commerce companies in communicating their customer service policies and very little changes have taken place in the last ten year period.
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