No abstract

Crowdsourcing delivery is becoming a prevalent tool for tackling delivery problems by building a large labor-intensive service network. In this network, the delivery personnel consist of a large number of people with a complex composition and high level of mobility, creating enormous challenges for the quality of service and the management of a crowdsourcing platform. Hence, we attempt to conduct a competence analysis to determine whether they can provide promised services with high quality, i.e., they are competent for their job. To this end, the competence theory is introduced, and a multicriteria competence analysis (MCCA) approach is developed. To illustrate the MCCA approach, a real-world case study is conducted involving a Chinese takeaway delivery platform, where the Bayesian best-worst method is used to determine the weights of the criteria based on the data collected from managers of the platform company. Also, the competence scores of the personnel involved are collected through surveys and data sources of the company. Given the weights and the competence scores, we use additive value function to identify the overall competence scores of them, which reflects the level of competence for their job. The results show that Skills is the most important competence, while Knowledge is the least important of the four competence dimensions. In subcriteria, four core elements are identified such as punctuality, customer service awareness, responsible, and goods intact. In addition to the importance of criteria, a ranking of a sample of personnel is provided, and almost half of the crowdsourcing delivery personnel’s competence is below the average and vary significantly, while the relationship between the competence level and some other variables is also discussed. Moreover, the developed MCCA approach in this paper can be applied to analyze the competence of personnel in many other industries as well.

Purpose In the context of sharing economy and online shopping, establishing a stable urban joint distribution alliance (JDA) is extremely necessary for the entire logistics service market. The purpose of this paper is to rationally allocate the profits and determine the most stable allocation scheme for the urban JDA as well as provide a direction for cooperation between express enterprises and lead managers to pay more attention to the comprehensive performance. Design/methodology/approach Cooperative game-based methodologies including the proportion method, the core theory, nucleolus and Shapley value have been employed. Four criteria consisting of enterprise operation, customer satisfaction, environmental sustainability and information technology have been incorporated into Shapley value for improvement. Findings This paper reveals that express enterprises in logistics service market can achieve more benefit from JDA than those who operate separately. Among proposed profit allocation schemes, improved Shapley value scheme shows more rationality by considering partners’ asymmetric contribution. Besides, a stable alliance can be always ensured with partners’ lower propensity to disrupt and relatively balanced negotiation power under improved Shapley value scheme. Originality/value This paper makes a few attempts to contribute to the literature on the improvement of Shapley value and applies the concept of “propensity to disrupt” into the field of logistics. Besides, this paper provides various profit allocation schemes and incorporates influencing factors into Shapley value for an improvement thus helping policy-makers make better-informed decisions on urban distribution. Additionally, a case study based on urban express enterprises in Southwest China has been conducted to verify the proposed profit allocation schemes.

PurposeThe paper investigates firms' optimal pricing policies and green strategies in a dynamic green supply chain with consideration of different retail service strategies. The purpose of the paper is to address the following research questions: (1) What are the optimal pricing policies and green strategies of the dynamic decentralized supply chain with the competitive or supportive retail service? (2) How does the dynamic consumer's perception of green product affect these equilibrium solutions?Design/methodology/approachThe paper establishes the dynamic game models and then derives a firm's instantaneous and steady-state feedback equilibrium solutions in three scenarios as follows: (1) the integrated supply chain; (2) the decentralized supply chain with competitive retail service and (3) the decentralized supply chain with supportive retail service. Finally, we conduct numerical analyses to compare the firm's instantaneous and steady-state equilibrium solutions and profit in the three scenarios.FindingsThe theoretical and numerical analysis results suggest that the supportive retail service is less inefficient than the competitive retail service in the decentralized supply chain and that the types of retail service have no influence on the green strategy. Moreover, a firm's myopia leads to lowering the greenness degree, retail service level and severe price competition, resulting in economic losses. Consumers’ initial perception of greenness degree determines whether the retailer should adopt the skimming pricing strategy or penetration pricing strategy. Furthermore, only when consumers’ perception of greenness degree is higher than a threshold, will the manufacturer produce green product with positive greenness degree.Originality/valueThis is one of few studies on the effect of different types of retail service on horizontal competition in green supply chain. The extension of the static study by adopting differential game approaches provides researchers with a deeper understanding of the application of retail service in green supply chain.