Medication therapy management (MTM) is "a patient-centric and comprehensive approach to improve medication use, reduce the risk of adverse events, and improve medication adherence." 1 It is a growing area of practice and expertise in the community pharmacy setting, and its implementation is supported by major national pharmacy associations and colleges of pharmacy. 2 Furthermore, MTM is a reimbursable service for eligible Medicare beneficiaries, and currently, it is required to be offered by all Medicare Part D plans. 1 As a whole, MTM programs are well studied, and there is a growing amount of evidence surrounding the clinical and economic benefits for such services. 3 However, it is also important on the local level for the individual community pharmacy providing MTM to assess patient satisfaction. Such data can be used to improve current services offered to enhance patient outcomes, foster financially sustainable programs, and retain patients. MTM is not a single service, but an umbrella term referring to direct patient care services centered on optimizing medication use. 2 These services can be placed on a spectrum, ranging from less complex targeted medication reviews to more complex services such as comprehensive medication management. A service of medium complexity, the comprehensive medication review (CMR) is an annual review of a patient's medication regimen. The CMR is one of the most commonly delivered MTM services in the community pharmacy and is a required service to be provided to Medicare Part D beneficiaries. 1 CMRs can be provided by any qualified health care professional, although the service is traditionally provided by pharmacists. 1 Unlike more complex pharmacist-provided direct patient care services, the 752158P MTXXX10.
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