Parents are important stakeholders when demanding quality child care services, and it is necessary to take parents' perspectives on child care quality seriously. The purpose of this study was to investigate Taiwanese parents' perceptions regarding the importance of quality, and satisfaction with preschools based on participants' demographic characteristics, child's ages, and types of schools. Convenience sampling was utilized in this study. Data were collected from 810 participants with at least one three-to five-year-old child enrolled in one of 20 preschools in Taiwan. The instrument identified parental perceptions of quality and satisfaction with child care programs were categorized into seven domains: Program Characteristics, Teacher Characteristics, Interactions, Curriculum, Safety and Health, Physical Environment, and Evaluation. Health and safety issues tended to be more important in determining parental ratings for quality and satisfaction when children were enrolled preschool programs. There were no significant differences on parental ratings of the importance of quality among parental demographic characteristics and child's ages, and only significant difference by children's types of schools. Overall, results showed parents were satisfied with their current preschool programs. The findings have implications for parents, practitioners, and policy makers; for example, parents' education; Parent-Teacher partnerships; and effective communication for teacher-parent interactions. Recommendations for future research were addressed.
This chapter describes factors contributing to the successful planning and implementation of alternative teacher certification programs in one Texas community college district.
Members of the Original Equipment Manufacturer Group (OMEG) at National Semiconductor Corporation (NSC) were used to help answer the question of whether empowerment programs, independent of quality improvement programs such as total quality management (TQM), create customer satisfaction. Results of a customer satisfaction survey, administered to a sample of NSC customers prior to implementing an empowerment program and then again one year into the program, provided affirmative support for our research question. Finally, a conceptual model suggesting a process by which empowerment programs create customer satisfaction is proposed to provide direction for future research.
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