This article describes a general framework for improving the quality of statistical programs in organizations that provide a continual flow of statistical products to users and stakeholders. The work stems from a 2011 mandate to Statistics Sweden issued by the Swedish Ministry of Finance to develop a system of quality indicators for tracking developments and changes in product quality and for achieving continual improvements in survey quality across a diverse set of key statistical products. We describe this system, apply it to a number of products at Statistics Sweden, and summarize key results and lessons learned. The implications of this work for monitoring and evaluating product quality in other statistical organizations are also discussed.
Résumé -Des problèmes de qualité dans des enquête par entretien, quelques contributions : Cet article est l'introduction d'une thèse avec le même titre (fait au Départment de Statistique de l'université de Stockholm) et qui s'adresse & a g r a v e ; des problèmes associés avec la qualité des enquêtes par entretiens. L'intervieweur a plusieurs taches & a g r a v e ; accomplir et ils peuvent souvent commetre des erreurs. L'auteur présente quelques thèmes généraux ainsi que leur traitement habituel. Elle suggère ensuite des approches nouvelles et des idées pour des recherches futures sur la question de coopération dans les enquêtes et d'accomplir correctement l'entretien avec un répondant. Elle examine aussi certaines procédures pour la réduction des non-réponses en termes de coûts et de Abstract: This article is the introduction to a thesis with the same title (done at the Department of Statistics of the University of Stockholm) which deals with some of the issues associated with the quality in interview surveys. The interviewer has many tasks, and some of them are extremely errorprone. The author describes some general themes and how these are usually handled. She also suggests some new approaches and ideas for further work, both when it comes to gaining cooperation and when it comes to doing a good job in administering the question-answer process. She also evaluates a specific procedure to reduce nonresponse errors in interview surveys in terms of costs and error ré
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