In the competitive environment in which hospitality businesses exist, the quality of service is a vital mechanism used to achieve a competitive advantage. Quality is a difficult construct to quantify however the ability to measure quality is key to assessing whether or not the industry provides the service consumers desire. Consumers hold the key to business survival and success. The aim of this study was to investigate how closely consumer expectations of service, and manager and staff perceptions of consumer expectations matched. The SERVQUAL model was used to identify those dimensions of service deemed to be important in assessing service quality. The results show that there is a gap between managers’ perceptions of consumers’ expectations and actual consumers’ expectations. The main implication for the hospitality industry is for managers to develop strategies which will meet consumers’ expectations of service quality.

Given free choice in a school cafeteria, 12-year-olds were found to prefer foods which were high in fat and sugar. Their knowledge regarding differences between healthy and less healthy foods was better than their knowledge of specific nutrient-rich foods. However, while this knowledge is a prerequisite to understanding the role of diet to health, knowledge alone has been insufficient to bring about healthier dietary choice. In the long term if positive dietary change is to be achieved, the role of factors such as social and economic background in modifying food choice must be considered.

Adverse childhood experiences are strongly associated with the development of mental health disorders during the life span. When mental health issues are not effectively dealt with during the adolescent period, young people can become long‐term consumers in the mental health system. A widely accepted method of intervention is the provision of mentoring. More recently, young people have been fulfilling the role of mentor to their peers and mentoring has played a large role in supporting young people who are considered at‐risk of not achieving the expected psychosocial, educational, and/or developmental goals. What is not known is why young people, previously identified as being at‐risk, are motivated to mentor their at‐risk peers. The study aim was to examine what motivates previously recognized at‐risk young people to provide mentoring to their at‐risk peers. Participants were twelve previously recognized at‐risk young people recruited through a formal peer‐to‐peer mentoring programme. Semi‐structured interviews were conducted, and the data analysed through narrative inquiry and reported in accordance with the consolidated criteria for reporting qualitative research guidelines (COREQ). Results indicate that young people are motivated by their own lived experiences of trauma(s) to provide at‐risk peer mentoring. The experience of mentoring afforded opportunities to rewrite individual personal journeys of trauma through mentoring their at‐risk peers, thus constructing a more positive self‐identity. Outcomes of developing positive peer relationships and prosocial behaviours could significantly assist mental health clinicians in providing more acceptable care to clients in an age group known to be reluctant to accept traditional mental health intervention.

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