In many organizations, actively engaging in user-centered design (UCD) techniques is standard practice when delivering products into the commercial marketplace or to external customers. But in these same organizations -or in organizations not delivering products to an external customer -the creation of systems for use by employees is a conversation between IT and the business unit. UCD professionals are either not participating, or they have very limited influence. This SIG creates a forum for people with real-world experience and challenges to discuss how -and whether it is even possible -to bring UCD into the IT organization.
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