For information systems to be successful, it is important to involve and consider the perspective of all stakeholders. In the accessible tourism market, higher education institutions (HEI) are a very important stakeholder, playing a major role in training and research. This work intends to explore the information requirements that are most valued by higher education institutions in order to conceptualize a Web-based information system which is capable of promoting more accessible tourism conditions for visitors with disabilities (VwD). To achieving this goal, questionnaires were applied to a sample of students and directors of tourism in HEI. Generally speaking, both groups understood the need for a Web platform and also revealed interest in using it. Regarding information to retrieve from the platform, accessible market characteristics and training opportunities were highlighted, while inputs connected to research sharing were the best regarded. Overall, this work allows a general view of information technologies in education, for the specific case of accessible tourism.

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There is a clear need to address the technological effects of providing conditions for accessibility in tourism. Accessible tourism is becoming very important, and technology may be the tool which will surpass barriers to accessibility in tourism. New information technologies focus not just on the divulgation of information, but also on making sure everything is connected, which in the case of accessible tourism has significant value. Therefore, this chapter aims to share the results of a systematic literature review conducted on the topic of the impact of ICTs on accessible tourism. The research will be done via analysis of a range of bibliometric indicators present in the main academic and research databases. This approach will allow the characterization of the main technologies in the service of accessible tourism and an understanding of how they can enhance the quality of tourism experiences for people with disabilities.

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