In this paper, an approach based on WorkFlow nets and on possibilistic Petri nets is proposed to deal with nonconformance in Business Processes. Routing patterns existing in Business Process are modeled by WorkFlow nets. To express in a more realistic way the uncertainty attached to human activities, possibilistic Petri nets with uncertainty on the marking and on the transition firing are considered. Combining both formalisms, a kind of possibilistic WorkFlow net is obtained. An example of deviation at a process monitoring level due to human behavior in a "Handle Complaint Process" is presented.
In this paper, an approach based on WorkFlow nets and possibilistic Petri nets is proposed for dealing with the cancellation features in business processes. Routing patterns existing in business processes are modeled by WorkFlow nets. Possibilistic Petri nets with uncertainty in the marking and the transition firing are used to deal with all possible markings when cancellation behaviour is considered. Combining both formalisms, a kind of possibilistic WorkFlow net is obtained. An example of a simplified version of a credit card application process is presented. The first a uthor r eceived C APES S cholarship-P roc. n •. 99999.001925/2015-06.
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