This article addresses the experiences of Finnish frontline social workers during the first wave of the COVID-19 pandemic in the spring of 2020. Two questions are addressed. First, ‘what types of challenges social work professionals faced’ in their everyday, ‘glocal’ pandemic setting and, second, what types of solutions they developed to meet these challenges. The data consist of 33 personal diaries that social work professionals created from mid-March to the end of May 2020. The diaries are analysed by a thematic content analysis and placed within the framework of a strengths, weaknesses, opportunities and threats analysis. The results suggest that the pandemic challenged social work at all levels, from face-to-face interactions to its global relations. The pandemic revealed not only the number of existing problems of social work, but also created new types of challenges. It demanded ultimate resilience from social workers and a new type of adaptive governance from social welfare institutions.

In the spring of 2020, the COVID-19 pandemic spread around the globe. The viral outbreak was followed by rapid changes in people’s everyday and working lives. Because of the wide-scale societal restrictions that took place to prevent the pandemic, social work was forced to take a digital leap. In this article, we examine Finnish social workers’ experiences of extending the use of digitally mediated social work (DMSW) in working with clients during the first wave of the pandemic, the spring of 2020. The data consist of 33 social workers’ personal diaries, which are analysed using a qualitative theory-based content analysis. Henri Lefebvre’s theory of spatial triad will be utilised in theorising how social workers represent DMSW through three dimensions of space, that is, how they perceive, conceive and live digital spaces when encountering their clients and how physical, mental and social spaces are embodied in the representations. The results suggest that the three dimensions of space 1) basis of, 2) conceived and 3) lived DMSW intertwine closely together. The results reveal how the physical space, including IT infrastructure, its functionality and applicability, along with the organisational contexts, form a bedrock for the social workers’ DMSW practice and had a decisive impact on their experiences. Second, the conceived space consists of workers’ cognitive and emotional elements, such as competencies, preconceptions and attitudes towards ICT. Finally, the third dimension of spatiality concludes with the social and relational aspects of the user experiences and encounters between clients and social workers.

The sudden outbreak of the COVID-19 pandemic and the ensuing restrictive measures to combat infections led to a significant change in working life and social work within working communities. Workers had to switch to telecommuting quickly, which also affected the interactions between co-workers. In this research, we examined Finnish social workers’ experiences of their work communities during the first wave of the COVID-19 pandemic. We explored (1) how the restrictive measures affected social workers’ work communities and (2) what types of factors promoted and challenged the cohesion of social networks and mutual trust between colleagues. The conceptual framework was based on social capital theory, in which social relations are seen as a resource of a community. The data utilised in the study were social workers’ diaries (n = 33) written from mid-March until the end of May 2020. The data were analysed by a qualitative content analysis. The results highlight how the multilocation of work, fear of viral infection and varying attitudes towards the viral outbreak affected the interactions between colleagues in the early stages of the pandemic, increasing tensions and feelings of social distance between co-workers. The common professional value and knowledge base of social work, as well as remote work practices developed during the first wave of the COVID-19 pandemic, supported interactions between colleagues. Although remote interaction options were developed, they could not, however, fully replace the advantages of face-to-face interactions and everyday informal encounters between colleagues, the importance of which is essential for developing and maintaining the social capital of work communities.

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