The relationship between service providers and customers is an important component of various service businesses, and this study attempts to identify it. Service quality affects patients on return visits. A case study at Bunda Hospital Purwokerto serves as a quantitative methodology for this research, with 351 respondents randomly selected using the PLS-SEM 3.2.9 analysis tool. According to research findings, patient visits are positively influenced by trust and high-quality customer service. To increase patient interest in repeat visits, medical staff and public service quality must build a relationship of trust with patients. Medical services are intangible products with service quality and reliability to generate interest in repeat patient visits. To encourage patients' aspirations to return, medical facilities must increase their psychological confidence in the quality of their services.
This paper investigated the intents and behavior of muzakki who pay zakat through e-zakat using the Unified Theory of Acceptance and Use of Technology (UTAUT). In DKI Jakarta, the study was done. This article utilizes sampling convenience. The research data were collected using a questionnaire-based survey. Using SmartPLS 3.0, route analysis serves as a statistical instrument for evaluating hypotheses. . The findings indicated that neither the performance expectation variable nor the social influence variable substantially affected the desire to use e-zakat. The variable business expectation had a substantial beneficial impact on both the willingness to use e-zakat and the conditions that allow for a substantial beneficial impact on e-zakat use behavior.
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