Muhammadiyah is one of biggest Islamic organization which concern in human development. It's realized by taken a part on education as one of it's core programme, in all educational level. In order to be a world class player of human development by good higher school management, it's needed to do the following as the research result: human resource focusing, technology adoption, improve individual foreign language skill as well. The result of research that was held in Muhammadiyah University of Surakarta shows about focusing on technology, good governance, related to the output. Student exchange would be interesting to be managed regarding information technology development, and increasing the college qualification standard also. The research then could be implemented in many other Muhammadiyah Colleges in Indonesia to achieve high quality of human being in general speaking.
Banyak perusahaan saat ini memikirkan cara untuk memelihara hubungan baik mereka dengan para pelanggannya. Bukan hanya masalah loyalitas, meraih lebih banyak pelanggan juga menjadi tantangan besar. Calon pelanggan mencari perusahaan dengan reputasi yang bagus dengan cara melihat keberadaan customer care atau layanan pelanggan. Apabila terjadi masalah / komplain maka tim inilah yang selanjutnya bertanggung jawab. Bagaimana tim ini bekerja menyelesaikan masalah akan menjadi pertimbangan khusus untuk pelanggan apakah akan melakukan transaksi selanjutnya atau tidak. Teknologi informasi berperan dalam membangun sistem ini yaitu dengan implementasi Artificial Intelligence. Salah satu metode dari konsep data mining yang sesuai adalahpohon keputusan CART (Classification And Regression Trees). Diperlukan data latihan yang diperoleh dari setiap cabang untuk selanjutnya digunakan perekayasa pengetahuan untuk membangun knowledge base. Kata kunci : customer complaint handler, artificial intelligence, CART, datawarehouse,knowledge base, knowledge engineer
A large number of Muhammadiyah Higher School that grows rapidly then potensially create the quality problem, especially in educational output. Beside, a slowly response of quality development compared with the amount of school. Therefore, it’s hard to be compete with the other higher school in Indonesia. The goal of this research is to analyze management, implementation strategic, the problems, and the improvement needed by descriptive qualitative approach. A documentation study, observation, and interview was done regarding to data collection. The conclusion is they has to be focused on manpower managing, tools and output quality, and doing management functionalities that is improves performance.
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