This article discusses migrants' stories of everyday life. The migrants inscribe their different stories in the new contexts and social systems. After mirroring migrants' firsthand stories, those stories are retold by migrants themselves and also by readers or audiences. The retelling of those stories reveals the reflections of individuals, groups, or on any social events or ceremonies. Against this background, this article aims at explicating how migrants coin their stories in the social worlds, which they practise in their everyday life. As a narrative ethnographer, I have attempted to knit the stories of two migrants from Bharse in Gulmi District, Nepal, who have been currently living in Kathmandu. Based on informal conversations and interactions with the migrants and observations of their everyday life, I have garnered their stories. The findings reveal that the changing socio-cultural contexts, over time and space, lead to the germination of new stories of the everyday life of the migrants. Moreover, the migrants engage in diverse social rules, regulations and value systems, as these attributes are required for behavioural change and social adaptation. Above all, the migrants embody multiple stories in their everyday life because of their knowledge and experiences of the places of their origin and destination.
In the journey of my life, I am moving hither and thither, which helped me to devise and construct the life stories of migration. I have echoed my real-life experience of migration, which I have attained from my childhood to till date. Academically, there is a dearth of migration research that is carried out using the autobiographical inquiry. The purpose of writing this article is to craft my stories, which I have experienced in the journey of migration. For this, I have instilled autobiographical inquiry to knit the stories, as the field of autobiographical inquiry is to imply ‘self-study’. Using an avenue of non-positivistic paradigm, I have interacted with the contexts to draw the stories of migration. Pertinently, the stories of migration are a revelation of my subjective feelings. To interpret my personal stories, I used the structuration theory from which I have explored the dialectical relationship between the system (policies, rules, and norms) and agency, that is me. Genuinely, the government and social systems, and personal decision of migration induced me to shape the stories of migration. At this age of my life, I have visited short to long distances internally and externally and lived there for a few days to some years. On other days, I do not know, where I will go and settle, it may not be in my control because I will be dependent on children and their decisions. For me, migration is an unending journey.
Restaurant businesses were hard hit by the pandemic over the last few years. The prolonging situation calls for appropriate remedial considerations. This paper attempts to predict the revisit intention and word-of-mouth using customer satisfaction. The data from 399 respondents were collected using mail survey immediately after the hit of COVID-19. Firstly, the result from linear regression of customer satisfaction on their revisit intention suggests that the customer satisfaction is the crux of customer retention in restaurant business. Secondly, the logistic regression of customer satisfaction on word-of-mouth reveals that word-of-mouth is likely to take place when the customers are dissatisfied with the restaurant services. Contrary to this, word-of-mouth communication is less likely to happen when the customers are happy with the restaurant services.
Patients’ perceptions of the services provided by a particular healthcare organization affects the image and profitability of the hospital and it also significantly affects the patient behavior in terms of their loyalty and word-of-mouth. The purpose of this paper was to measure the patients` expectations and perceptions and thereby compare them between private and public hospitals. Based on SERVQUAL model, self-administered questionnaire was prepared with six-point Likert-type scaled questions. Using judgemental sampling, the questionnaires were distributed to 450 patients at different locations of Butwal, out of which only 391 questionnaires were usable. The result revealed that private hospitals have been providing relatively better services than the public hospitals.
Migration has become a global phenomenon because the modern means of transportation has reduced the time of travel. It has not only been soaring globally but also it has been becoming intense in Nepal as well. In the context of Nepal, migration from village towards frontier proximities, towns and city centers has been increasing on everyday basis, which is a stumbling block for sustainable future of both origin and recipient communities because it is associated with social, economic, environmental and institutional attributes of the origin and recipient communities. In this field, very few attempts have been made by academia, professional and concerned authorities focusing on the effects of migration for sustainable future. Considering this reality, I attempted to explore the twofold effects of migration in both origin and recipient communities pleading the stories of three research participants such as one non-migrant and two migrants. In this paper, I implanted ethnographic methods to inscribe the stories of research participants. For this, I employed conversational interview and observation techniques. In addition to this, I put my theoretical positionality on the side of the migration pessimistic school of thought putting the migration optimistic school of thought away to reveal the negative results of migration. Thus, the stories of both non-migrant and migrants have been implored in informal settings. From the sustainable point of view, the departure of people created social, economic, environmental and institutional threats in the origin as well as recipient communities.
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