This research aims to determine the influence of Islamic Corporate Social Responsibility and Corporate Image on Customer Loyalty. The research was conducted by sending questionnaires to sharia banking customers in Malang. There were 100 respondents to the study. This research is quantitative. The analysis technique used is Partial Least Square. The results showed that Islamic Corporate Social Responsibility affects Corporate Image and Customer Loyalty. This study successfully proved that CSR activities carried out by Sharia banking can increase customers' trust in Sharia banking. Besides, the survey results also showed that corporate image could not mediate ICSR's influence on customer loyalty because many customers do not know CSR activities done by Sharia banking. This study's limitations were question items in the questionnaire that did not pass the validity and reality test and a relatively small number of respondents. Further research can use question items that better describe the variables used, and analysis can be done on sharia banking customers throughout Indonesia so that the results can be more generalized.
Kota Malang memiliki 77.778 UMKM dan 141.906 pekerja di berbagai bidang usaha, salah satunya adalah kerajinan (Handicraft). UMKM Kota Malang dikenal memiliki produk yang bagus dan berkualitas, namun masih banyak dari UMKM tersebut yang masih harus berjuang dalam desain produk dan kemasannya, proses penjualan secara online untuk mengembangkan pasar, serta aspek akuntansi keuangannya. Selain itu akses permodalan juga menjadi kendala bagi UMKM bidang Kerajinan ini untuk bisa menjadi Start-Up yang sukses dalam menjalankan usahanya. Oleh karena itu diperlukan suatu model pendampingan yang tepat bagi UMKM bidang kerajinan ini sesuai dengan kebutuhan dan kemampuan para pelaku usahanya. Metode kegiatan pendampingan UMKM ini dilaksanakan dalam bentuk : Brainstorming, Focus Group Discussion, Seminar Kewirausahaan, Kuliah Tamu, berbagai macam Pelatihan, Workshop dan mengikuti berbagai kegiatan Expo / Pameran. .
Background of this research is dramatic development of Mobile Banking in Indonesia. It is so obvious because m-Banking service has provided an unhampered practical financial transaction through cellular phone such that the user is capable to operate online baking transaction in any times and places. Mobile Banking can be used to access whole online banking transaction including ATM (Automatic Teller Machine), except the cash withdrawal facility. This research is focused on the acceptance and the use of information technology in Mobile Banking, and therefore, the customer of Mobile Banking is categorized as the user. Based on some researches, the system usage becomes a main instrument to accept the technology. Indeed, this research considers Mobile Banking user as the instrument of Mobile Banking acceptance. This research attempts to explore the variables affecting the use of Mobile Banking such as perception of security, perception of new product adoption, perception of IT knowledge, perception of internet connecting quality, and quality of Mobile Banking service. Mobile Banking creates satisfaction and loyalty of the user. Therefore, user satisfaction represents a response and feedback given by the user after using Mobile Banking. The attitude of user toward Mobile Banking becomes a subjective criterion of how like of the user to the system. The analysis tool is Structural Equation Modeling (SEM). Based on the direct effect between variables, it seems that of seven hypotheses proposed, six hypotheses have significant effect and only one has non-significant effect. Result of this research indicates that Mobile Banking service has nonsignificant but positive effect on user loyalty. It shows that the facility of Mobile Banking is not ensuring user loyalty to use Mobile Banking. The progression of telecommunication technology and banking technology is introducing the user with new application and new facility. However, it is not increasing user loyalty to certain service because the user is using the service based on the demand.
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